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Aesthetics Call Center Patient Services Representative

icon building Company : Clemson Eye
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Aesthetics Call Center Patient Services Representative

Description

Clemson Eye, an affiliate of Eye Health America, is a growing, multi-specialty ophthalmology practice. Our focus is on excellence in patient care and creating an exceptional customer/patient experience. We are always seeking great people who aren't just searching for a job but looking to make a difference.

Hours vary depending on doctors’ schedules; Must be available Monday through Friday.  *Overtime may be required. 

Job Responsibilities:

  • Answers all incoming calls for the 3 Aesthetics offices. 
  • Schedules appropriate appointment type with the appropriate provider. 
  • Directs patient concerns/questions to the appropriate team member.
  • Blocks provider schedules for PTO, rep meetings, etc.  
  • Assists front desk with scanning documents. 
  • Responds to online requests and schedules request.
  • Maintain accurate and up-to-date patient records, including demographic information.
  • Record minutes from Aesthetic Meetings.
  • Serve as an advocate for patients, addressing their concerns and ensuring their needs are met.
  • Maintain patient confidentiality in accordance with healthcare privacy laws (e.g. HIPAA).
  • Resolve issues related to appointments, billing, and other patient concerns in a timely manner. 

Benefits:

As a team member at Clemson Eye, you'll enjoy:

  • Medical, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, etc.
  • Matching 401(k)
  • Employee Discount
  • Wellness Program
  • Paid Vacation & Holidays
  • Uniform Allowance
  • Training/Advancement opportunities

Requirements

  • High school diploma or equivalent.
  • Previous experience working in an Aesthetic or Medical Office.
Original job Aesthetics Call Center Patient Services Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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