After Hours Dispatcher

Description

After Hours Dispatcher

About Us

At Quality Heating, Cooling, Plumbing, and Electric, we’re more than just a home service company—we’re a team driven by our core values:

• Serve People – We prioritize our customers and our community.
• Provide Solutions – We don’t just fix problems; we create lasting solutions.
• Whatever It Takes – We go the extra mile every time.
• Be Willing to Grow – We embrace learning and continuous improvement.
• Celebrate the Win – We recognize hard work and success.

If you take pride in staying calm under pressure, helping people in critical moments, and want to be part of a company that invests in your growth and values your contributions, then you belong at Quality.

Position Overview

We are seeking a reliable and organized After Hours Dispatcher to join our after-hours team. In this role, you’ll be the first point of contact for customers needing emergency service after regular business hours. You'll handle incoming calls, schedule service appointments, and communicate with on-call technicians to ensure a smooth and efficient response.

What You’ll Do

• Answer inbound service calls from customers during evening, overnight, and weekend hours
• Evaluate customer needs and determine the appropriate level of response
• Dispatch on-call technicians for HVAC, plumbing, or electrical emergencies
• Communicate clearly with both customers and field staff to set expectations and timelines
• Enter and update call details in our system accurately and in real time
• Follow company procedures for scheduling, escalation, and service protocols
• Monitor technician status and job progress throughout the night
• Handle high-stress situations with professionalism and a calm demeanor
• Maintain confidentiality and professionalism at all times

What We’re Looking For

• Previous dispatch, call center, or customer service experience required
• Strong communication and decision-making skills
• Ability to remain calm and organized under pressure
• Comfortable working with scheduling or dispatching software
• Detail-oriented and able to multitask
• Must have reliable internet access and the ability to work from home if needed
• Availability for evening, overnight, and weekend shifts
• Knowledge of HVAC, plumbing, or electrical services is a plus

What We Offer

• Competitive pay with shift differentials for nights and weekends
• Career growth opportunities – We promote from within
• Training and support to succeed in the role
• Company equipment provided (for remote roles)
• Health, dental, and vision insurance
• Paid time off and holidays
• A team culture that values you

Join a Winning Team

If you are a dependable and detail-oriented After Hours Dispatcher who thrives on helping people and keeping operations running smoothly after hours, we want to hear from you.

Apply today and take the next step in your career with Quality Heating, Cooling, Plumbing, and Electric.