After Hours Staffing Supervisor

At GrapeTree Medical Staffing, we believe that people are the most important factor when it comes to building & maintaining a thriving, innovative company. Each day, our team members have the opportunity to make a lasting impact while building trusting relationships with the healthcare professionals and healthcare communities we serve. We are looking for passionate, hard-working individuals to not only join our growing bunch & outstanding company culture, but to also contribute to our mission – improving healthcare.

Are YOU ready to make an impact?

Overview

The After-Hours Staffing Supervisor is responsible for monitoring the performance of their team and coach for team success. This position ensures coverage is adequate and assigns tasks and focuses to team members as seen fit according to schedule and business need. The After-Hours Staffing Supervisor is responsible for providing support and training for the day-to-day activities in the staffing department in addition to the Staffing Specialist duties. The After-Hours Staffing Supervisor also looks to develop, optimize procedures within staffing department.

Location: Our corporate office is located in Milford, Iowa. We work and live where others vacation!

Schedule: (enter schedule)

Wage: This hourly position ranges from at $19.75-$22.00 per hour and the wage offered will be based on expereince and education. We receive weekly pay, with the option to earn it sooner with Instant Pay!

Benefits: Medical insurance: Premium as low as $10.07 per week, Basic Life Insurance: $50,000, 401k: up to 4% employer match, bonuses/incentives: numerous opportunities

A day in the life of an After-Hours Supervisor:

• Resolve escalated HCP, client complaints and conflicts in a professional manner
• Provide timely briefings to Director of Operations, as necessary, or as requested
• Act as resource for any staffing process issues
• Support and drive staffing team to fill open needs or refill self-canceled needs
• Encourage and monitor staffing team’s daily contact with active HCPs
• Communicate consistently and effectively with staffing team on the phone, email, and online
• Perform ongoing performance evaluations and implement performance improvements as necessary
• Train and audit staffing team processes
• Ensure after-hours staffing team is informed on all processes and audit for accuracy and compliance
• Prioritize activities and responsibilities for each after-hours shift to ensure clarity of roles and proper shift coverage
• Build and maintain positive relationships with Staffing team via proactive and responsive business relations
• Provide excellent customer service on all after-hours team to enhance HCP and facility client retention, to include replying to messages (via telephone, Email, fax, etc.) in a timely and appropriate manner
• Research and implement creative and effective staffing techniques
• Recruit healthcare staff to meet facility contract needs or per diem staffing needs by utilizing available scheduling system resources as well as other resources when needed
• Communicate effectively to coworkers to achieve the company goals and standards
• Give input on any process to ensure the most effective output
• Coordinate monthly after-hours schedule

We think you’ll love working for us. Here’s why:

• Benefits with YOU in mind – Our benefits begin the first of the month following your date of hire. Our benefits include:
• Medical insurance with premiums as low as $10.07/week
• Salary increases reviewed annually
• Vision and dental plans
• Short-term disability
• Flexible spending account
• Basic and Voluntary Life insurance
• 401k plan and 401k matching
• Paid-time-off (PTO)
• Holiday pay
• Pet Insurance
• Bonus! Your birthday is a paid day off
• Reward and Recognition Opportunities – Our employees rock… we get it. That’s why we offer fun incentives, programs, and annual awards.
• Health & Wellness – Being in the healthcare industry, health and wellness is important to us. That’s why we have a wellness committee to coordinate and encourage wellness activities, plus we offer ergonomic standing desks to all on-site employees, a 24/7 fitness center in our corporate office, and wellness reimbursement up to $20 per month!
• Crushing Company Culture – We work hard, but we play hard, too! We keep our GrapeTree family connected with so many fun initiatives:
• Social hours
• Quarterly business updates
• Snack Attack Wednesdays
• Volunteer and wellness opportunities
• Annual summer picnic for employees and their families
• Annual holiday party with awards and prizes
• Various corporate events

Love Where You Work: The workstation for this position is a cubicle setting where you will be able to closely interact and connect with your co-workers! You can expect multiple monitors, frequent phone usage, adequate lighting, a clean environment, and moderate noise levels.

Our Bragging Moment: For the seventh year in a row, GrapeTree was ranked #4503 on the 2022 Inc. 5000 List of Fastest-Growing Private Companies!

Where You Can Find Us: 2501 Boji Bend Dr. Suite 100, Milford, Iowa 51351

EEO/AA: Employer Minority / Female / Disabled / Veteran / Sexual Orientation / Gender Identity

Here’s what we would need from you to be successful in this role:

• High school diploma or equivalent 
• High level of confidentiality and problem-solving skills 
• Detail oriented 
• Excellent organization, computer, and communication skills