After Market Specialist - Installed Base

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Within this framework, Veolia's Water Tech Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

At Veolia, we are dedicated to providing water system solutions that empower scientists and researchers in the USA and Canada to do what they do best. We are a niche technology brand business and design and develop specialist water purification equipment and services for the life science, research, healthcare and diagnostic markets.



Summary

The Aftermarket Specialist – Installed Base is responsible for driving aftermarket revenue growth from the existing installed base of equipment through proactive sales of service offerings, consumables, and spare parts, as well as customer retention.

This role is an office-based position within the back-office team, acting as the commercial engine of the Customer Service function. The position requires strong selling skills, analytical capabilities, and structured customer prospecting, including customers both under and outside of service contracts.

Key Responsibilities

• Up selling & Prospecting to the Veolia Installed Base
• Proactively prospect customers with and without active service contracts to develop aftermarket revenue opportunities.
• Segment and prioritize customers based on installed base data, usage, lifecycle stage, and revenue potential.
• Identify opportunities for reactivation of dormant accounts.
• Aftermarket Sales (Services, Consumables & Spare Parts)
• Actively sell and upsell:
  •  Consumables and spare parts (key priority)
  •  Service contracts and preventive maintenance
  •  Billable labor and interventions
• Prepare and follow up on quotations for parts, consumables, and services
• Conduct proactive outbound calls and written communications to generate pipeline.
• Build long-term customer relationships focused on equipment performance, uptime, and lifecycle value.
• Identify and share to the Sales team any lead for systems renewal.
• Data Analysis & Performance Management
• Leverage CRM, ERP, and installed base databases to identify sales opportunities and prioritize actions.
• Track and analyze key KPIs: contract coverage, renewal rates, labor revenue, consumables & parts revenue, and conversion rates.
• Provide structured reporting and forecasts to management.
• Ensure accuracy and completeness of installed base, contract, and customer data in CRM / ERP systems.
• Work closely with Field Service Engineers, Customer Service, Sales, and Finance to ensure smooth execution of orders and contracts.
• Coordinate service visits when needed to support upsell opportunities.

Knowledge Skills & Abilities:

• Results-driven with strong commercial instinct
• Highly structured and data-oriented
• Comfortable working in a back-office / inside sales environment
• Persistent, proactive, and resilient
• Strong collaboration skills across service and sales teams
• Customer-focused with a problem-solving mindset
• Proficient in using Salesforce and Google Sheets (or Excel equivalent)

Education & Experience

Required:

• 3+ years experience in aftermarket sales, inside sales, service sales, customer service, or similar B2B commercial roles
• Experience with technical products (laboratory, medical devices, industrial equipment, or similar) 
• Strong selling and negotiation skills with a proactive, hunter mindset
• Strong data analysis capability (CRM, ERP, Excel, dashboards, reporting tools)
• Comfortable with outbound prospecting and phone-based customer engagement
• Excellent organizational and communication skills

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive compensation and benefits that include:

• Compensation - The salary range is tied to the market for similarly benchmarked roles.  The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience, and market conditions, as well as internal peer equity.  Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range:  $55,000 - 70,000 annually 
• Medical, Dental, & Vision Insurance Starting Day 1! 
• Life Insurance
• Paid Time Off 
• Paid Holidays
• Parental Leave
• 401(k) Plan
• Flexible Spending & Health Saving Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****

Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates.  Any unsolicited resumes and candidate profiles will be deemed the property of Veolia and no fee will be due.

All your information will be kept confidential according to EEO guidelines.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.