After Sales & Service Coordinator

SOMIC Packaging is a global leader in packaging automation, committed to delivering high-quality machines to our customers. We are expanding our U.S. operations and investing in local after sales and support of our advanced packaging equipment. Join a dynamic team where your customer focus, priority setting, creativity, and problem-solving abilities are valued.

Customer Support & Spare Parts Coordination

• Serve as primary contact for customers regarding spare parts and standard aftermarket services.
• Support customer parts orders, including parts identification, drawing review, and order processing.
• Engage directly with customers to understand needs and direct inquiries to appropriate solution providers.

Quoting & Order Processing

• Prepare spare parts quotes and process incoming customer purchase orders.
• Create service estimates and prepare quotes for installations and aftermarket retrofits in coordination with Sales Support Engineer, including preparation of invoicing summaries.

Cross‑Functional Collaboration

• Coordinate with Engineering to research parts, alternates, and solutions for obsolete or soon‑to‑be obsolete components in accordance with approved engineering change and obsolescence procedures; support creation and distribution of technical bulletins.
• Partner with Sales Support Engineer to support post-sales order execution, quoting coordination, and required documentation for installations, change orders, retrofit orders and additional service offerings.

Documentation & Systems Support

• Maintain accurate files, records, logs, and ERP/AMS data related to parts sales, quotes, and service activities
• Review order backlog reports, open quotes, and delivery status to ensure timely follow‑up and customer communication.
• Process customer purchase orders through customer portals as required (e.g., key customer portals).

• High School Diploma or GED required

• Associate degree or equivalent experience in Business, Operations, Supply Chain, or a related field or equivalent combination of education and relevant experience

• 3+ years of experience in customer service, after-market sales support, parts coordination, service administration, or order management, preferably in an industrial, OEM, or manufacturing environment.

• Experience supporting the full order lifecycle, including quoting, purchase‑order processing, customer follow‑up, and delivery coordination required.

• Experience working within ERP systems (AMS preferred); proficiency with Microsoft Excel, Outlook, and Word; ability to read and interpret parts information, BOMs, and basic technical drawings; experience processing orders and quotes through internal systems and customer portals.

• Flexible working hours
• Pleasant working atmosphere
• 16 Days of annual PTO
• 10 Paid Company Holidays
• Medical, Dental and Vision
• Health Spending Plan (with Employer contributions)
• Employer paid Life/AD&D, Short & Long Term Disability
• Voluntary Life/AD&D – Employee, Spouse, and Children
• 401K
• Safety Glasses Allowance (prescription and non-prescription)
• Safety Boots Allowance
• Employee Referral Incentives

Why Join SOMIC Packaging?

• Hands-on work with advanced packaging machinery and automation technology
• Opportunity to learn and grow in a fast-expanding US facility
• Collaborative and innovative team environment
• Competitive hourly wage with potential growth opportunities
• Contribute to a company invested in quality, innovation, and customer satisfaction

Growth opportunities. Relaxed and fun environment. German engineering and US service and ingenuity.

This is SOMIC. Engineered to perform.

EEO employer.