After-Hours Dispatcher (Multiple Shifts)

After-Hours Dispatcher (Multiple Shifts)

Concord, CA

Pay rate: $28hr

JOB DESCRIPTION

We are seeking a reliable, experienced After-Hours Dispatcher to support operations during overnight hours. This role is responsible for fielding after-hours calls from security officers who are calling off for upcoming shifts and securing replacement coverage using established call lists, post orders, and department instructions.

This position plays a critical role in maintaining operational continuity and requires calm decision-making, professionalism, and persistence—often under challenging circumstances. This position is in-person based in our Concord branch office. 

Key Responsibilities

• Receive and document after-hours call-offs from security officers
• Identify and secure shift coverage using approved call lists and escalation procedures
• Communicate professionally with officers and department leadership, including during difficult or emotional conversations
• Accurately document actions taken, decisions made, and outcomes for review and learning purposes
• Monitor ongoing coverage needs and follow instructions independently with minimal supervision
• Maintain focus and alertness throughout overnight shifts while working alone

What to Expect

This role is best suited for someone who is comfortable with overnight work, can handle conflict professionally, and remains composed under pressure.

• Frequent calls to officers and leaders during early morning hours
• Occasional frustration or pushback from individuals being contacted for coverage
• Working independently with minimal immediate support
• Long periods of quiet time followed by high-pressure situations requiring quick problem-solving

Required Qualifications

• Proven experience working graveyard or overnight shifts
• Strong emotional resilience and “thick skin”
• Background in roles such as dispatching, call centers, customer service, claims handling, or similar high-volume, high-emotion environments
• Excellent verbal communication and documentation skills
• Strong computer proficiency (email, scheduling systems, databases, and documentation tools)
• Ability to think independently, follow instructions, and problem-solve without direct supervision

Preferred Qualifications

• Prior dispatch or operations experience
• Experience handling upset, stressed, or emotional individuals professionally
• Ability to clearly explain and justify actions taken during a shift

Ideal Candidate

The ideal candidate is dependable, self-motivated, and comfortable working alone overnight. They can make sound decisions, explain their reasoning, and maintain professionalism even when conversations become difficult.

Compensation and Benefits:

• Employer – provided medical and dental coverage 
• Company-paid life insurance 
• Voluntary life and disability insurance 
• Employee assistance plan 
• Securitas saves discount program 
• Premium pay for working holidays 
• Paid time off 

Beyond this role

Successful employees in this position have progressed to roles such as scheduling managers, field supervisors, and account leaders. This position is well suited for individuals seeking to gain a comprehensive understanding of branch operations and management across more than 200 site locations and a workforce of over 2,000 personnel.

About Securitas

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. Backed by a legacy of trust, innovation, and global expertise, we provide tailored security solutions that combine cutting-edge technology with outstanding service.

Why Join Us:

This role is an exciting opportunity for a motivated security professional to expand their leadership experience, influence client satisfaction, and drive operational excellence. If you thrive in a fast-paced, multi-site environment and are passionate about mentoring teams and ensuring outstanding service, this is the role for you.

We help make your world a safer place.

Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.

Securitas plays an essential role for our clients and in society. The Reserve Security Officer position you will be monitoring and patrolling different client sites on a variety of schedules.  Helps maintain a safe and secure environment by actively monitoring and patrolling the premise at a variety of client sites. They preserve order while enforcing regulations and directives for client sites pertaining to personnel, visitors, and the area. Frequently our Security Officers will provide customer service and information to a client’s employees and customers.

We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.

Are you interested in being part of our Team?

• Apply quickly and efficiently online 

• Interview from the convenience of your own home

• Weekly pay 

• Competitive benefits 

• Flexible schedules 

With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.

 See a different world.

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

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