Aftermarket Customer Support

Job Description:

Enjoy working independently and as part of a team in a fast-paced environment? We are seeking a highly motivated OEM Aftermarket Sales/Support Specialist to join our team. The ideal candidate will play a key role in driving aftermarket sales and services for our OEM products, ensuring customer satisfaction, and fostering long-term relationships with both existing and new customers. This position requires a high level of customer service responsibilities including problem solving skills, product knowledge, and the ability to help support customers in maintaining, upgrading, and servicing their equipment. The role will collaborate with engineering, product development, logistics, and our operations teams to ensure aftermarket solutions meet customer needs and parts accuracy.

Key Responsibilities:

• Aftermarket Sales: Promote and sell OEM aftermarket parts and services to existing and new customers, ensuring revenue growth and profitability within the aftermarket segment.

• Customer Relationship Management: Build and maintain strong relationships with key customers, including dealerships and end users, providing support and expert advice on the use and proper selection of OEM parts and products.

• Product Support: Provide technical support for aftermarket products, including troubleshooting, identifying parts, and offering solutions for repairs and upgrades.

• Inventory Management: Collaborate with distribution partners to manage inventory levels of aftermarket parts and products, ensuring timely availability and delivery to customers.

• Training and Education: Work with customers on the use of our dealer portal, iStore and related programs.

• Order Entry: Manage orders in a timely manner and update customers accordingly with lead times and pricing.

• Cross-Functional Collaboration: Work closely with engineering, purchasing, and operations teams to ensure proper aftermarket pricing and margin targets.

• Reporting and Analysis: Provide regular updates and reports on sales performance, quotes, customer feedback, and market trends to help grow market share.

• Other Responsibilities: Various projects and responsibilities as assigned.

Basic Qualifications:

• High School Diploma or GED

Preferred Qualifications:

• 5+ years of proven experience in aftermarket sales, technical support, or customer service within an OEM environment.

• Experience with MS Office.

• Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal teams.

• Problem-solving mindset with the ability to handle complex customer issues and provide timely solutions.

• Strong organizational skills and attention to detail.

• Knowledge of Parts Manuals, Bill of Materials and engineered prints.  

• Strong negotiation and sales skills with a results-driven approach.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential.

We design and manufacture advanced specialty vehicles—including fire, ambulance, and recreational vehicles—alongside waste collection vehicles, materials processing machinery, mobile elevating work platforms, and equipment for the electric utility industry. Through our global dealer, parts and service network and true value-creating digital solutions, we deliver best-in-class lifecycle support, helping customers maximize return on investment.

With a strong manufacturing footprint in the United States and operations across Europe, India, and Asia Pacific, Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders.

For more information, please visit www.terex.com.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.  We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce.  Our culture is defined by our Terex Way Values – Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship.  Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members.  To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.  You can request reasonable accommodations by contacting the recruiting department (person or department) at [email protected]. 

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.