Aftermarket Operations Investigation Lead

WHAT YOU’LL DO

We make extraordinary products. Some might say it defies gravity! As our Aftermarket Operations Investigation Lead, you will be the lead investigator when a Seakeeper unit does not meet our gravity-defying standards. You’ll disassemble units returned from the field that demonstrate sub-standard performance to determine the root cause of the failure. You’ll connect our internal teams by communicating the results of your investigation and root causes of failures. You’ll make an immediate contribution to our manufacturing operations by:

• Acting as the first point of contact for field failure cases and investigations 


• Completing the teardown and technical investigation of prioritized field return units, ensuring the root cause of the failure is identified and critical data is collected and documented as part of the standard investigation teardown procedure


• Completing teardown investigation reports, including the collection, interpretation, and trending of data linked to the field failure – producing presentation content for intercompany dissemination


• Documenting inspection results and inputting findings into our database(s)


• Aiding in the development of new and revised processes to resolve issues and increase quality based on your experience and detailed findings


• Collaborating closely with internal teams to proactively communicate trends and suggestions on improvements to processes and products


• Acting as an expert on the components that make up our product to better identify potential quality and process issues from vendors


• Preparing, documenting, and tracking the work of the field investigation initiatives 


• Aiding in the development and improvement of the field investigation team process - helping to maximize our efficiency and effectiveness of providing information company wide


• Maintaining a clean and safe working environment by complying with company procedures, rules, and regulations 

WHAT YOU NEED TO SUCCEED

Do you have a positive attitude, an eagerness to learn and the ability to hustle in a fast-paced environment? Then Seakeeper is the place for you! Here are a few other things you’ll need to succeed.

MUST-HAVES

• Bachelors or Technical Degree


• 4 – 6 years of technical product, quality, assessment or manufacturing experience


• Be mechanically inclined with the ability to read, understand, and assemble items with the aid of blueprints as the primary tool


• Willingness to gain knowledge of processes to manufacture, inspect, assemble and test products to completion


• Experience with NetSuite/Catalyst/Wrike used for Work Orders, Cases, time tracking, teardown reports, project tracking, expense reports, and other items; be technically proficient in Microsoft Office programs


• Superior verbal and written communication skills, in fluent English, and with the ability to clearly present information and influence or persuade others through oral presentation of both positive and negative circumstances


• Ability to take detailed and clear notes that can be retrieved and understood by others


• Be part doer, part leader who is motivated to improve both yourself and those around you


• Be self-motivated with unquestionable integrity and have superior time management, multitasking, organizational and prioritization skills


• Be professional, responsive, resourceful, flexible and pay close attention to detail


• Possess conceptual, process improvement, functional, and technical skills


• Possess quality focus, sound judgment, and decision making


• Able to operate forklifts, overhead cranes, pallet jacks and adhere with standard operating procedures and job safety parameters


• Ability to do the following, with or without reasonable accommodation: 
  
  
  
  • Lift, carry, push, or pull materials and products weighing up to 25 pounds regularly, 50 pounds occasionally
  
  
  • Stand or walk for extended periods (8–12-hour shifts) on concrete or other hard surfaces
  
  
  • Perform frequent repetitive motions such as bending, twisting, reaching, and gripping
  
  
  • Use hands and fingers to handle small parts, operate tools or controls, and assemble products with precision
  
  
  • Visually inspect products for defects, labels, or measurements
  
  
  • Distinguish sounds such as machinery alarms, beeps, or spoken instructions in a noisy environment
  
  
  • Wear all required personal protective equipment (PPE), including gloves, safety glasses, hearing protection, and steel-toe footwear
  
  
  
  

MORE DETAILS YOU’LL WANT TO KNOW

• You’ll be based in our Leesport, PA facility full-time


• This is a new position, you will be the first person with this role at Seakeeper


• On-the-job training will be provided (we will help you become the Seakeeper expert!)


• You’ll report to the Aftermarket Operations Manager, also based in Leesport, PA                

WHY YOU’LL LOVE IT HERE

It’s true that we make extraordinary products, but our favorite part about Seakeeper is our people! We love the culture we have built and are aggressively protective of our team atmosphere. This is why we value your cultural fit as equally as we value your technical contributions. With a palpable passion for what we do, we work hard, move fast and are constantly pushing (or should we say crushing) boundaries. That means there is no room for jerks!

We operate with the nimbleness and growth mindset of a scrappy startup. Throughout the organization, we take ownership and accountability for our ultimate team success by openly and actively seeking out constructive feedback on how we can improve. We believe great ideas can strike at any moment, and when you have one, you’re empowered to speak up!

Fast-paced and hands-on don’t even begin to describe what you’ll experience here. That means you have the freedom to make a difference and contribute to the larger goal, regardless of your position. The only constant at Seakeeper is change, and we thrive on it!

WHO WE ARE

71% of our Earth is covered by water and we want everyone to make the most of it. That’s why we are on a mission to create products that transform the boating experience with an organization that employees want to work for, customers want to buy from, and vendors want to partner with.

Founded in 2008, we have grown from a start-up operation to the worldwide leader in marine motion control. The journey began with our gyrostabilization technology, which eliminates up to 90% of boat roll and creates a land-like experience on the water. This technology went from an unknown commodity to a must-have boating requirement in the first decade. In 2022, we added another jaw-dropping technology to our portfolio with the launch of Seakeeper Ride, a first-of-its-kind Vessel Attitude Control System which eliminates underway pitch and roll, making time on the water safer and more comfortable for everyone onboard. In summary, we are in the business of creating gravity-defying products that completely change the way people spend their time on the water…and we are just getting started!

We have long runways with both of our technologies with new addressable markets on the horizon and drive to push the boundaries of what our technologies can do. With dedicated focus to each segment, in addition to shared leadership of each vertical, we can balance the different demands of each segment while providing a consist overall vision and direction of the company.

Ready for a new challenge in a fast-paced environment? Want to help us disrupt an industry? Come on and apply, we are ready for you!

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Seakeeper is personally committed to building an inclusive and diverse workforce. We are an Equal Employment Opportunity Employer/Affirmative Action Employer and do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, marital status, veteran status, genetic information, or any other protected characteristic under applicable law. All employment is decided on the basis of job requirements, individual qualifications, and business need.