Aftermarket Parts & Service Specialist

Responsible for handling incoming phone calls requesting
parts, service, or dealing with warranty issues. Share responsibilities for
parts sales load, especially during vacations of co-workers within the
department. Work on own with minimal supervision. Reports to the Manager, After
Market Parts and Service.

• Provides prompt and polite service to both internal
  and external customers
  
• Takes parts orders via phone or email
  
• Enters parts orders into the ERP system
  
• Assist occasional walk-in customers
  
• Verify with vendors pricing and availability of
  special order parts and notify purchasing that orders can be placed
  
• Create recommended spare parts lists for completed
  boilers
  
• Follow-up with vendors to ensure open orders are on
  time
  
• Assist with providing customer quotes for parts and
  shop-built items promptly
  
• Assist customers with boiler-related questions
  
• Research customer inquiries with the proper staff
  for when a technical response is needed
  
• Perform other related duties as required
  

Requirements

• Must
  be able to communicate verbally and in writing
  
• Able
  to follow both verbal and written instructions
  
• Able
  to communicate clearly over the phone with customers
  
• Basic
  knowledge of manufacturing, and strong mechanical and electrical knowledge
  
• Basic
  computer skills including Excel spreadsheets, Microsoft Word, and email
  
• Accurate
  data entry and attention to detail
  
• Able
  to sit for long periods at a computer
  
• Have
  the ability to grasp, stoop, squat, or perform duties with reasonable accommodation
  
• High
  School Diploma (or GED equivalency) required
  
• Able
  to maintain regular and reliable attendance
  

Benefits

• Competitive Salaries​ with quarterly commissions paid
  
• Medical and Dental Insurance Covered 100% by Superior Boiler for Employees & Families
  
• PTO Day 1
  
• 401k with Company Matching​
  
• Vision Insurance​
  
• Short-Term Disability​
  
• Life Insurance​
  
• Flex Spending Accounts​
  
• Health Savings Accounts​