Aftersales Administrator

Description

Yanmar Compact Equipment North America designs, manufactures and supports a complete range of compact equipment including compact track loaders, mini excavators, wheel loaders and construction equipment for use in such markets as construction, landscaping, utility, land management and agriculture. The products are sold primarily through a third party, independent dealer network. 

OVERVIEW:

The Aftersales Administrator is responsible for licensing, registration, and maintenance of Yanmar’s Smartassist Remote and Smartassist Direct as well as vendor recovery for warranty claims of supplied components.  This position will work closely with the dealer networks as well as quality, buyers, and service teams.  Strong computer background, analysis, and communication skills will be critical elements of success in this position. This position reports to the Service & Warranty Manager.

RESPONSIBILITIES:

Major Duties and Responsibilities:

• Oversee the management of SA-R and SA-D licenses as well as Supplier Recovery
• Smart assist Direct (Yanmar Diagnostic tool) License Management, Training, and Maintenance
• Smartassist Remote (Yanmar Telematics tool) License Management, Training, and Maintenance
• Supplier Recovery, work with our suppliers to recover reimbursement of defect costs. 
• License Management
• System Maintenance 

Requirements

QUALIFICATIONS:

Education:

• 2-year Technical Diploma or associate’s degree in related field
• 3-5 years or more related experience or an equivalent combination of education, experience, and factory sponsored training in the heavy equipment construction environment.
• 3-5 years of experience and/or working knowledge of the operational characteristics of construction equipment and understanding of documentation.
• 1-3 years of experience in identifying and resolving operating problems or causes by diagnosing and identifying symptoms, troubleshooting, and problem solving.
• 1-3 years’ experience in a customer-facing environment
• 1-3 years MS Office (word, excel, outlook).

Experience & Skills:

• Knowledge of business operating systems preferred (Epicor ERP, TWS Warranty System).
• Strong orientation towards quality, safety, and continuous improvement.
• Strong computer skills.
• Demonstrated problem solving skills.
• Functions independently within the context of day-to-day activities. 
• Able to travel on short notice, up to 25% of the time.
• Able to travel internationally.
• Able to work 40+ hours per week depending upon workload.
• Strong orientation towards quality, safety, and continuous improvement.
• Excellent communication skills; both written and oral.
• Able to gather and analyze relevant information and coordinate work with other team members. 

Worksite: Grand Rapids, MN (Onsite)                          Position: Aftersales Administrator

Job Type:    Full Time                                                        FLSA:   Non-Exempt

Department:   Aftermarket                                            Work Schedule:    M-F

Starting Wage: $25.00- $27.50 per hour

This position offers the potential for discretionary bonus compensation up to  6% of base earnings.

Benefits: YCENA currently offers a comprehensive benefits package including Medical, Dental, Vision, Basic Life & AD&D, Voluntary Term Life, Short & Long Term Disability, EAP, HSA, Medical & Dependent Care FSA, Accident Insurance, Critical Illness, and Hospital Indemnity, Paid Time Off, Paid Holidays, and a 401(K) plan with a company match of up to 4%.

The above Job Description is not intended to be an all-encompassing list of responsibilities, skills, efforts or working conditions associated with this position. It is intended to be a guideline reflecting the principle activities.