Agent Architect

Vapi (/ˈwɑːpi/):

• We’re creating the shift to voice as humanity’s default interface.

• We’re the most configurable platform for deploying voice agents.

• We’re grown to 400,000 developers in 20 months, adding 2,000+ every day.

• Try talking to Vapi now!

Why We’re Hiring This Role:

• Enterprise customers are deploying increasingly complex voice AI systems that require deep architectural guidance.

• We need a senior technical advisor who can translate business goals into scalable, production-ready solution designs.

• This role strengthens expansion revenue, deployment quality, and long-term customer success by ensuring solutions are architected correctly from day one.

What You’ll Do:

• 30 Day:

  • Deeply learn Vapi’s platform architecture, APIs, agent design patterns, and common enterprise use cases.

  • Shadow customer architecture discussions and review existing deployments for design patterns.

  • Partner with Deployment Strategists and FDEs to understand current scoping workflows and documentation standards.

  • Begin contributing to architecture reviews on active enterprise accounts.

• 60 Day:

  • Lead technical scoping for expansion use cases including new agents, workflows, and integrations.

  • Produce clear architecture diagrams and scoping documents that FDE teams can execute against.

  • Conduct structured architecture reviews to identify optimization opportunities and scalability risks.

  • Collaborate with SEs during complex sales cycles to validate feasibility and ensure post-sale continuity.

• 90 Day:

  • Independently own solution design for high-value enterprise accounts.

  • Influence expansion revenue by identifying architectural opportunities aligned to commercial growth.

  • Publish reusable reference architectures for common enterprise deployments.

  • Surface product feedback and API gaps to engineering to improve platform capabilities.

Who You Are:

• 5+ years in solutions architecture, pre-sales engineering, technical consulting, or similar customer-facing technical roles.

• Deep experience architecting API-first integrations using REST APIs, webhooks, and event-driven systems.

• Strong ability to translate business requirements into technically sound solutions and communicate effectively to both engineers and executives.

• Experience with voice, telephony, conversational AI, contact center platforms, CPaaS, NLP/NLU systems, or LLM-based applications.

• Skilled at producing clear architecture diagrams, scoping documentation, and technical proposals.

• Comfortable working with enterprise customers ($240K+ ACV) in complex stakeholder environments.

• Autonomous and self-directed; able to scope and design solutions independently.
  Bonus: Experience with LLMs, prompt engineering, SIP/WebRTC, Twilio/Vonage/Genesys, or coding proficiency in Python or JavaScript for prototypes.

Why Vapi:

• Generational impact: Build human interface for every business.

• Ownership culture: 90% of company is previous founders.

• Kind team: The founders Jordan and Nikhil are Canadians.

• Tier-1 Investors: YC, KP seed, Bessemer series A.

What We Offer:

• Real stake: We offer competitive salary and excellent equity ownership.

• Comprehensive health coverage: medical, dental, and vision plans.

• Team love: We love hanging out and do quarterly offsites.

• Flexible time off: take what you need.

• More: catered meals and transportation, gym & coaching stipends!