AGENT - BINGO (ON CALL)

Description

POSITION SUMMARY: The primary responsibility of the Bingo Agent (ON CALL) is to sell bingo cards to customers and accurately maintain their bank. Assist customers in learning and playing bingo by providing information and instructions, as well as perform caller duties. Lastly, the Agent will verify winning cards and distribute winnings.  Perform responsibilities in accordance with all Company standards, policies, and procedures.

Top 5 Specific Job Functions: 

• Sell tickets to customers.
• Count bingo cards and maintain bank accurately.
• Perform caller duties, including calling out numbers over microphone, providing instructions and announcing the amount of money to be won.
• Verify winning cards and distribute winnings, following established cash handling procedures.

Other Specific Job Functions:

• Assist customers in learning and playing bingo by providing information and instructions.
• Travel through customer seating aisles to collect winning cards, balance and carry bingo boards.
• Other duties as assigned by management.
• Observe players during the game.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

EDUCATION and/or EXPERIENCE:

Required:

• Must be at least 21 years of age.
• Six (6) months of Bingo experience
• Must have 1 year of customer service experience.
• Must be able to stand and/or walk for extended periods of time during shift.
• Must be able to lift 25 pounds.
• Must have excellent communication and customer service skills.
• Must be able to obtain/maintain any necessary licenses and/or certifications.
• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• High school diploma or equivalent 
• Must be able to get along with co-workers and work as a team across departments and levels of management.
• Must present a well-groomed appearance.
• Must be able to maneuver to all areas of the Bingo Room.
• Must be able to work calmly and professionally in stressful situations.

Preferred:

• One year experience preferred.
• Money handling and documentation skills preferred.
• Previous experience working in a similar resort setting.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Gaming

WORK SCHEDULE/HOURS:

• Varies

WORK SCHEDULE/HOURS:

• Must be able to lift a minimum of 25 lbs.
• Must be able to stand for long periods of time. 

Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.