Agent - Surveillance

POSITION SUMMARY: It is the primary responsibility of the Surveillance Agent to monitor the casino and associated gaming areas via Closed Circuit Television (CCTV)/digital recording systems using direct observation techniques to ensure compliance with laws and regulations. All duties are to be performed in accordance with departmental, property, and company policies, practices, and procedures. 

Top 5 Specific Job Functions:

• Operates Surveillance equipment to ensure accurate video documentation with regard to irregularities or deviations from normal activities in all areas of responsibility.
• Writes factual reports about abnormal activity observed and ensure compliance with video review.
• Remains current of all activities that threaten the security of the hotel, guests, and employees
• Monitors assigned areas on a continuous basis to ensure complete coverage.
• Ensures at all times that the “Confidentiality Rules” are observed and enforced.

Other Specific Job Functions:

• Successful passing of surveillance examinations that reflect current/actual job knowledge when administered by management as outlined in current procedures.
• Performs all other job related duties as assigned 

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

REQUIRED:

• At least 2 years of experience working in a gaming surveillance department or table games
• Working knowledge of all areas including, but not limited to policies, procedures, cheating methods and advantage play systems for all departments
• Working knowledge of a minimum of four Table Games with knowledge to evaluate for cheating methods
• Working knowledge of gaming regulations
• Excellent customer service skills
• Have interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
• Work varied shifts, including weekends and holidays
• High school diploma or equivalent
• Working knowledge of various computer technology and software necessary including: Microsoft Outlook, Microsoft Word, Microsoft Excel
• Able to effectively communicate in English, in both written and oral forms

PREFERRED:

• Working knowledge of iTrak
• Previous experience working in a similar resort setting

CERTIFICATES, LICENSES, REGISTRATIONS:

• Gaming Registration

WORK SCHEDULE/HOURS:

• Varies

PHYSICAL REQUIREMENTS:

• Must have the physical ability to access all areas of the facility; move, lift, carry, push, pull, and place objects; withstand prolonged standing, stretching, bending, kneeling, lifting, and carrying items weighing at least 50 lbs. without restriction.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Physical stamina and proper mental attitude to work under pressure; work indoors and outdoors, as well as being exposed to hot/cold surfaces, steam, and wet floors.
• Most work tasks are performed indoors; however, there are events where outdoor activities are required. Indoor temperatures are moderate and controlled by internal environmental systems.
• Must be able to work in a fast-paced, busy, and noisy environment.

Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.