Agent/Customer service representative @ Augusta, GA (Onsite) - Join a Market Leader

Job Title: Agent/ Customer service representative

Location: Augustus, GA

Responsibilities
Provide high touch customer care for all of our clients' Consumer banking customers
Manage and prioritize a high volume of case work through various channels of communication
both externally and internally. Phone, Email, direct messaging, etc.
Provide escalation support for Tier 1/Tier 2 Shared Resources team.
Ensure customers experience exceptional service by providing clear, concise written and verbal
communication for internal and external customers.
Act as subject matter expert for Consumer products, services and systems as well as partnering
with non-consumer lines of business with ties to consumer products and services.
Communicate directly with clients regarding all consumer products and services and maintain a
flexible learning approach to ongoing changes relating to those products and services.
Partner with client onboarding specialists including assistance with customer onboarding and
documentation requests.
Abide by our client's policies, procedures, and regulatory compliance guidelines.
Advanced organizational skills, prioritizing business needs and meeting service level agreement
deadlines.
Utilize unique specialized skills as needed per direction of management.
Provide exceptional client experience.

Qualifications
Preferred 3+ years of banking experience, with a demonstrated knowledge of consumer products,
systems and services recommended.
General working knowledge of all applicable banking laws and regulations
Customer service oriented, with a strong orientation for sensitivity and professionalism when
handling customer calls, questions, and concerns.
Strong oral presentation and training delivery skills in-person and over the phone required
Excellent problem-solving, analytical and critical thinking skills
Demonstrated ability to influence and establish positive working relationships across the
organization required
Results oriented in a high-performance team environment
Self-starter and ability to multi-task in a fast-paced environment
Outstanding organization and effective time management skills
Proficiency in the use of Microsoft Office products (MS Word, MS PowerPoint, MS Excel)
Must be able to work a flexible schedule that will include a rotation of evening and Saturday
hours.