Agent-Extra

Description

• Responsibilities may include but are not limited to:
• Ensure the proper application of Company policies and procedures as they pertain to the collection and reporting of revenue at stations within jurisdiction.
• Supervise and coordinate the activities and performance of Stations Department employees within jurisdiction.
• Ensure that employees adhere to departmental safety guidelines. Conduct safety inspections, report all deficiencies and monitor and follow up on corrective action.
• Responsible for order, issuance of inventory, and record maintenance for ticket stock at stations within jurisdiction.
• Ensure that employees under their jurisdiction provide excellent customer service and support.
• Required to wear a uniform which may include a blazer, sweater, shirt, trouser, tie, scarf, and safety shoes.
• Required to wear a uniform which may include a blazer, sweater, shirt, trouser, tie, scarf, and safety shoes.

• A four-year high school diploma or its educational equivalent (GED or TASC) approved by a State's Department of Education or recognized accredited organization.
• Three years of recent experience as a qualified Ticket Clerk or related ticket selling machine experience in the Stations Department.
• Minimum of five years of customer service experience.
• Ability to demonstrate effective oral and written communication skills, as well as strong interpersonal skills to effectively supervise employees and deal with customers.
• Must possess and demonstrate effective customer service skills.
• Must be willing to accept responsibility for others and demonstrate supervisory capabilities.
• Required to wear minimum Level D type protective clothing (as prescribed by OSHA regulations) which includes, but is not limited to, safety shoes and full-length pants.

• Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”). 
• Actual salary offers may vary based on individual work experience. The annual salary range is subject to change and may be modified at the company’s discretion.
• Employees driving company vehicles must complete defensive driver training once every three years for current MTA drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.
• Current employees should be in their current position 12 months prior to starting a new role and must possess a satisfactory work history, including attendance and discipline record.

• Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program.  Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program.  For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page  

• LIRR: In addition to meeting the minimum requirements of the position, the selection process may include but is not limited to, a pre-screening assessment (i.e., physical, written, and/ or practical evaluation) and interview. Candidates forfeit further consideration in the process if they fail to participate in any step of the process when scheduled. Make-up dates/times will not be given. In addition, LIRR employee applicants must be in their current position for the 12 months immediately preceding the close date of this posting and must possess a satisfactory work history, including attendance and discipline record. A record of more than ten sick days without medical documentation in two of the last three years is considered unsatisfactory attendance.  Not all qualified applicants are guaranteed an interview due to the competitive selection process. A medical examination and safety-sensitive drug/alcohol test may also be required.   
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