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Agentic Product Manager

Job Description - Agentic Product Manager

Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.




As a Product Manager in Chase's Agentic Experience organization, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developingthe strategies that drive awareness, adoption, and long-term engagement with Chase's agentic experiences. Utilizing your deep understanding of customer behavior, digital engagement, and channel strategy, you guide how customers discover and return to agentic features — translating data and research into actionable messaging, entry point, and notification strategies. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams across Channels, Communications, and Personalization to deliver experiences that exceed customer expectations.




 



Job responsibilities



  • Develops a product strategy and product vision that delivers value to customers

  • Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap

  • Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition

  • Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability




Required qualifications, capabilities, and skills



  • 5+ years of experience or equivalent expertise in product management or a relevant domain area

  • Advanced knowledge of the product development life cycle, design, and data analytics

  • Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

  • Strong stakeholder management skills with the ability to align cross-functional teams (Channels, Comms, Marketing, Analytics) and drive decisions independently without escalation




Preferred qualifications, capabilities, and skills



  • Demonstrated prior experience working in a highly matrixed, complex organization

  • Experience with AI-driven or agentic product experiences, personalization engines, or proactive customer communication platforms







 


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