Aggregate Spend Account Manager

Description

Position Summary:

As an Aggregate Spend Account Manager, you will be a member of the Aggregate Spend team within the MedPro Compliance Advisory group. The Aggregate Spend team is primarily responsible for new customer implementations and ongoing customer support, with Account Managers leading the provision of contract services and owning the customer relationship. They are responsible for delegating tasks to members in other specialty areas and collaborating across the MedPro Compliance Advisory group to maintain a high level of customer service. This role will report to Manager - Aggregate Spend Services, and will have a flexible work location with the expectation of in-person attendance for critical meetings in our Mt. Arlington, NJ office.

Work Expectations

• Full-time: 40 Hours per week; Exempt Position

Benefits

• Full Group Medical, Dental and Vision Insurance, Cancer Insurance, Life and Long-term Disability Insurance, Employee Assistance Program and Health Advisory Service. Dependent Care Flexible Spending Account, Health Savings Account, 401(k) and 401(k) Roth, Profit Sharing, Generous PTO, 11 Paid Holidays, Opportunity for Professional Development & Growth, Exceptional Company Sponsored Events.

Essential Duties and Responsibilities

• Manage the provision of all services set forth in customer contracts ensuring effective and timely delivery to the account
• Delegate implementation and support tasks across Technical, Regulatory, and Data Services resources
• Maintain the ongoing customer relationship and a high level of customer satisfaction through continuous monitoring and customer service emphasis across resources
• Serve as project manager on customer implementations while tracking milestones, documenting progress, and managing resources for timely completion
• Maintain expertise in the business and regulatory requirements of Aggregate Spend as well as the MedPro ComplianceReportingID application
• Perform ongoing proactive business reviews with accounts to identify and share insights, analyze data reports, and highlight necessary steps for optimal compliance reporting
• Guide customers through annual compliance reporting seasons while tracking progress and coordinating cross-team preparatory tasks for timely and accurate completion
• Lead ad hoc support meetings with customers to walk them through inquires and identify solutions to issues
• Provide detailed system and task-oriented training for customer resources and associated vendors
• Create and maintain detailed account information in a centralized location for team reference
• Collaborate with other Account Managers to develop tools and strategies for success
• Identify opportunities for expanded MedPro services and relay to appropriate departments

Requirements

Key Qualities/Skills

• Strong customer service mentality and proven ability to perform in a customer facing role
• Effective oral and written communication skills
• Excellent prioritization and time management skills - efficiently organize multiple task responsibilities to meet deadlines 
• Strong analytical and decision-making skills 
• Desire to solve problems and innovate
• Ability to work in a highly interactive environment with a diverse team of colleagues
• High computer literacy and ability to learn new skills, techniques, software, and processes
• Ability to maintain professionalism and confidentiality regarding sensitive customer, prospect, or vendor information

Technology/Software Knowledge

• Microsoft Word, Excel, OneNote, and Outlook
• JIRA/Confluence preferred
• Monday.com preferred

Education and/or Experience

• Bachelor’s degree required in any discipline; preferably in business, technology, and/or compliance coursework
• 2+ years of post-collegiate job experience; Account Management experience preferred
• Pharmaceutical or Medical Device industry experience preferred

Required Travel

• 5%