Mission Context

Key Capabilities

• Agile Leadership: Coaching teams and stakeholders on Scrum, SAFe, and Kanban; driving maturity uplift and continuous improvement.
• Delivery Management: Facilitation of ceremonies, backlog refinement, dependency resolution, and sprint predictability tracking.
• Retail CRM Expertise: Hands-on experience with Salesforce Commerce Cloud, ServiceCloud, MarketingCloud, and POS integration.
• Governance & Reporting: Risk/issue management, milestone tracking, and transparent reporting using Jira/Confluence dashboards.
• Change Enablement: Aligning IT and business streams, supporting UAT coordination, and managing stakeholder communication.

Profile

• Proven track record in Agile delivery for CRM programs (Salesforce, Adobe Commerce, Dynamics).
• Strong facilitation and conflict-resolution skills; pragmatic and operational mindset.
• Comfortable working in distributed, multi-time-zone environments with retail stakeholders.

Qualifications

• Certifications: Professional Scrum Master (PSM I/CSM), SAFe Agilist or SPC, Agile Project Management.
• Tools: Jira, Confluence, Azure DevOps; experience with Agile metrics (burndown, CFD, throughput).
• Education: Engineering or IT background; MBA or equivalent is a plus.
• Languages: English fluent; French desirable for global coordination.