Aging Case Manager

Aging Case Manager

Aging & Social Services Department
FLSA Classification: Non-Exempt
Status: Full-Time

Making a Direct Impact in the Lives of Older Adults

Are you passionate about supporting older adults and helping them maintain independence, dignity, and quality of life? Do you thrive in a role where compassion, advocacy, problem-solving, and real-world service coordination come together every day? As an Aging Case Manager at GRADD, you play a vital role in helping older adults receive appropriate, timely services that support their independence and well-being. Through in-home assessments, individualized care planning, service coordination, and advocacy, you help connect participants with the resources they need to live safely and with dignity in their communities. This is a meaningful, people-centered role where your work directly improves lives across the region.

Key Responsibilities Include

Assessment & Care Planning

• Conduct in-home eligibility assessments and comprehensive evaluations of client needs.


• Develop and implement individualized plans of care based on assessment findings.


• Respond promptly to client referrals and inquiries.

Advocacy & Service Coordination

• Advocate on behalf of participants with appropriate community resources.


• Coordinate services with formal and informal providers to ensure continuity of care.


• Make timely referrals to community agencies according to participant needs.


• Maintain regular communication with participants, families, and service providers.

Collaboration & Communication

• Work closely with the Aging Case Management Supervisor and other case managers to provide services.


• Attend meetings and contact individuals involved in participants’ welfare.


• Participate in staff development, job trainings, and meetings.

Documentation & Case Management

• Maintain accurate, timely documentation of assessments, care plans, and case activity.


• Provide ongoing case management support as assigned by the Aging Case Management Supervisor.

Other Responsibilities

• Assist with special projects as assigned.


• Support additional programs as time permits, which may include staffing committees or councils, providing community education, or utilizing professional credentials for chart reviews or other program support tasks.

Education & Experience

• Bachelor’s or Master’s degree in Social Work, Gerontology, Psychology, Sociology, or a related field.


• Bachelor’s or Master’s degree in Nursing with current Kentucky nursing license also accepted.


• Reliable transportation required.


• Broad knowledge of the needs of older adults and other client groups, as well as familiarity with community resources and service organizations.

Skills & Competencies

• Strong interpersonal and communication skills, including with participants who may have physical or cognitive limitations.


• Excellent written communication and computer skills.


• Ability to coordinate multiple services and work independently in the field.


• Compassionate, client-centered approach with attention to confidentiality and ethical standards.

Why This Role Matters

This position directly supports older adults in maintaining independence and quality of life by assessing needs, coordinating services, and advocating appropriate resources. The Aging Case Manager ensures participants receive timely, person-centered care while strengthening connections between families, community partners, and service providers.