Aging Services Assistant

Why Join Us?

At AAAWA, a non-profit organization dedicated to helping aging individuals remain in the comfort of their own homes, we are committed to providing high-quality care that promotes independence, dignity, and well-being. As a member of our team, you'll play an integral role in enhancing the lives of seniors and individuals with special needs, supporting them to live safely and comfortably at home. We value our employees and offer a supportive, team-oriented environment where you can grow professionally.

Benefits include:

Paid Training: Get paid while attending mandatory training sessions that will help you succeed and advance in your role.

Benefits: Receive up to 3% Employer match for your retirement account. 

Competitive Pay: $14.00 - $15.00/HOUR

Paid Time Off: Generous PTO package that equates to 10 days in your first year, in addition to 8 paid holidays. 

Join us in making a difference and be part of an organization that truly cares about both its clients and its employees.

Job Title: Aging Services Assistant

Location: Fort Smith, AR 

Department: Grants & Housing

Reports To: Director of Grants & Housing

Employment: Full-time 

Position Summary:

We are seeking a compassionate and dedicated Aging Services Assistant to provide assistance to our Respite & Caregiver and Ombudsman programs by working closely with staff members to coordinate services for both programs, perform general office duties, assist in coordination of services for clients, and providing support for clients.  

Key Responsibilities:

• Client & Caregiver Support: Assist with intake and screening for caregivers seeking Title IIIE services. Offer in-person and phone support, including resource referrals.
• Program Coordination: Support the planning and delivery of respite care services, support groups, and caregiver training      materials.
• Ombudsman Support: Document and refer complaints to the Regional Ombudsman, and assist with facility visits to observe      conditions and speak with residents.
• Data Management & Reporting: Maintain accurate, confidential case files and databases; assist with monthly, quarterly, and annual reporting requirements.
• Outreach & Community Engagement: Participate in community events, workshops, and educational sessions to promote program awareness.
• Administrative Support: Perform general office duties such as typing, answering phones, and operating office equipment.
• Training & Certification: Attend all required program training sessions. Must obtain State Certified Ombudsman Certificate      within three (3) months of hire.
• Other Duties: Assist both programs as needed to ensure effective service delivery and operations.

Area Agency on Aging of Western Arkansas, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• High school diploma or equivalent required.
• State Ombudsman certification obtained within three (3) months of hire.
• Excellent verbal and written communication skills. 
• Attention to detail, accuracy and deadlines.
• Ability to work closely and effectively with all employees and management staff.
• Ability to proficiently use and perform key functions of MS Office programs.
• Valid driver's license.