AI Compliance Specialist

Americor is seeking an AI Compliance Specialist to join our team. The AI Compliance Specialist will be responsible for the quality assurance (QA) of AI-generated call transcripts, insights, and scorecards. This includes analyzing call data and verifying the accuracy of AI predictions. The ideal candidate has a strong background in communication compliance and customer interactions within the financial services industry, particularly within Americor. 

About Us:

Americor is a leading provider of debt relief solutions for people of all backgrounds. We offer a variety of services to help our clients achieve financial freedom, including debt consolidation loans, debt settlement, and credit repair. Our dedication to others sets us apart – not only as a company but as a community of employees who support each other’s personal and professional growth. This commitment has earned us recognition as a ‘Top Place to Work’ and a leader in customer service excellence.

Responsibilities:

• Review and validate AI-generated call transcripts, insights, and scorecards to ensure accuracy and compliance with internal standards.
• Analyze customer calls to verify the precision of AI-generated predictions and identify potential improvements.
• Assist in creating and curating datasets to improve the AI model's accuracy and relevance, focusing on communication patterns and compliance.
• Provide feedback and suggestions to enhance the AI system's compliance capabilities based on call analysis and industry best practices.
• Work closely with AI developers, data analysts, and compliance officers to ensure alignment between AI outputs and compliance requirements.
• Identify trends and patterns in call analysis to support ongoing improvement of AI models and processes.
• Common sense analysis of AI prompts and context to help Tech team to improve AI quality.
• Engage in a collaborative environment with cross-functional teams focused on leveraging AI to enhance our customer service and compliance efforts.

Qualifications: 

• 1+ year of experience in the Americor Compliance team, Americor Customer Service, or as an Americor Debt Consultant.
• 3+ years of experience in the financial services industry in roles involving direct customer communication or communication compliance.
• Strong understanding of communication compliance standards in the financial services sector.
• Strong understanding of Americor workflow processes, and communication standards.
• Ability to analyze large volumes of data and extract meaningful insights to improve AI predictions.
• Spanish language proficiency is a plus but is not a mandatory requirement for this role.
• High level of accuracy in reviewing call transcripts and identifying discrepancies or areas for improvement.

Company Benefits:

• Ongoing training and development.
• Opportunity for career advancement.
• Medical
• Dental
• Vision
• Company Paid Group Life / AD&D Insurance.
• 7 Paid Holidays and 2 Floating Holiday Days to use at will.
• Paid Time Off.
• Flexible Spending/HSA.
• Employee Assistance Program (EAP).
• 401(k) match.
• Referral Program.

Compensation: $25.00 per hour

Work Location: Hybrid, 2-3 days per week in our Irvine, CA office.

Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Note to Agencies:

Americor Funding, Inc. (the “Company”) has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine, or email address, directly to Company employees, or to the resume database, will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.