AI Enablement Coach

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Key responsibilities

• Run inception workshops with business teams.
• Document current-state process maps.
• Identify high-value agentic AI use cases.
• Define success metrics, ROI assumptions, and adoption goals.
• Help business teams redesign workflows around human-in-the-loop AI.
• Support pilot users, collect feedback, and drive adoption.
• Build prompt literacy and agent literacy across business teams.
• Identify role-level AI skills gaps as part of the paired engineering phase. 
• Co-design AI agents with business and engineering teams to automate or augment workflows. 
• Translate business processes into agent workflows, including task decomposition, decision logic, and tool usage. 
• Define agent roles, boundaries, escalation paths, and human-in-the-loop controls. 
• Collaborate with engineering teams on agent requirements, data needs, APIs, and integrations. 
• Develop and iterate prompts, instructions, and evaluation criteria for AI agents. 
• Establish guardrails for responsible AI use, compliance, and risk mitigation in agent design. 
• Test, validate, and monitor AI agent performance against defined KPIs and business outcomes. 
• Drive continuous improvement of deployed agents based on feedback, telemetry, and usage patterns.

Skills required

• Business process mapping and facilitation.
• Design thinking and value-stream analysis.
• KPI and ROI definition.
• Strong communication and training skills.
• Familiarity with AI capabilities, limitations, and responsible-use practices.
• Change management and adoption planning.
• Ability to work with non-technical business stakeholders.
• Understanding of agentic AI concepts (multi-step reasoning, tool use, orchestration, memory, autonomy levels). 
• Experience designing or contributing to AI agent workflows or automation solutions. 
• Prompt engineering and prompt orchestration for task execution. 
• Ability to translate business requirements into agent specifications and interaction flows. 
• Familiarity with AI agent frameworks and platforms (e.g., Copilot Studio, LangChain, Semantic Kernel, or similar). 
• Knowledge of API integration concepts, data flows, and system interactions. 
• Ability to define evaluation frameworks for agent quality, accuracy, and reliability. 
• Awareness of AI governance, safety, and risk controls specific to autonomous or semi-autonomous systems.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”