AI Operations Manager

 About Veryon

Veryon is the leading global provider of aviation software and information services, trusted by over 5000+ customers, 75,000 maintenance professionals, and 100+ OEMs across nearly 150 countries. Our mission is to deliver smarter, predictive technology solutions, including our AI platform, Veryon AIRE that maximizes aircraft uptime and operational efficiency for the world’s most demanding aviation organizations.  

At Veryon, we are an AI-forward company focused on driving innovation and efficiency through emerging technologies. We prioritize hiring individuals who embrace AI, think creatively about its application, and are excited to continuously evolve alongside it.   

About the Role 

The AI Operations Manager is responsible for partnering with business functions to identify requirements, design solutions, and operationalize AI-enabled tools and workflows that drive measurable business outcomes at Veryon. This role focuses on translating functional needs into scalable, repeatable, and well-run AI-enabled processes with sales, marketing, client service, and various productivity and data reporting needs within a B2B SaaS business model. 

As AI adoption accelerates across the company, this role serves as the central owner for how AI-enabled solutions are implemented and operated, ensuring they deliver value, integrate cleanly into existing workflows, and scale responsibly. While compliance, security, and regulatory considerations are important constraints, the primary objective of this role is enabling the business to move faster and operate more effectively through practical AI adoption. 

Key Responsibilities   

• Partner with functional leaders to gather requirements, define use cases, and translate business needs into AI-enabled operational solutions
• Design and operationalize AI-enabled workflows that improve efficiency, accuracy, or scalability across functions
• Establish and maintain an inventory of AI tools, vendors, and use cases in active use; compare and contrast with traditional B2B SaaS business applications
• Define and track measurements related to business impact, adoption, and operational effectiveness of AI-enabled workflows
• Coordinate with Legal, Security, and IT to ensure AI-enabled solutions meet required standards without slowing delivery
• Enable responsible scaling of AI-driven workflows as adoption increases
• Monitor AI-enabled processes in production and address performance or control gaps
• Other operations-related responsibilities, as required

• 5+ years of experience in operations, program management, or business transformation roles
• Experience in a B2B SaaS or technology-driven environment
• Proven experience implementing or working with AI-enabled and automation platforms, including: Salesforce (AI features, automation, workflows), HubSpot (marketing automation, CRM workflows), Gong (conversation intelligence, AI insights), Microsoft Copilot (productivity and workflow automation), Claude / ChatGPT or similar generative AI tools
• Strong ability to translate business needs into scalable AI-driven workflows and solutions
• Experience driving cross-functional initiatives with senior stakeholders
• Strong analytical skills with ability to define and measure business impact and ROI of AI initiatives
• Ability to balance speed, governance, and scalability in AI adoption
• Excellent communication, problem-solving, and execution skills

Preferred Skills

• Experience with workflow automation tools and integrations (e.g., Zapier, Make, APIs)
• Familiarity with data platforms, dashboards, and reporting tools (e.g., Power BI, Tableau)
• Exposure to AI governance, security, and risk frameworks
• Experience scaling operational playbooks and process standardization
• Strong understanding of Sales, Marketing, and Customer Success workflows in SaaS

AI Competency Expectations

• Strong understanding of practical AI applications in business operations
• Ability to evaluate and deploy AI tools for productivity, automation, and decision-making
• Experience optimizing workflows using generative AI and automation platforms
• Ability to drive AI adoption across teams through enablement and change management
• Continuous awareness of emerging AI tools, trends, and best practices

Our Core Values:

• Fueled by Customers: Customers are at the core of every decision.
• Win Together: Collaboration is our competitive edge.
• Make It Happen: No excuses. Just outcomes.
• Innovate to Elevate: We boldly challenge what’s standard and lift what’s possible.