AI Operations Specialist

POSITION OVERVIEW
FRONTSTEPS, the leader in HOA software, is seeking a highly driven AI Operations Specialist to join our Denver headquarters. This is a hybrid operations + automation role for someone who thrives in frontline execution and eliminates recurring operational friction through practical, production-ready automation.
This role is structured as an Operations Flex rotation: the employee starts embedded in Customer Support, automates repetitive work, and expands into Solutions Delivery/Implementation as operational needs evolve. This role will continue to flex into other operational areas over time, with the goal of increasing efficiency, consistency, and throughput across the business.

ESSENTIAL FUNCTIONS

• Execute frontline operational work with strong autonomy, urgency, and customer focus
• Identify systemic bottlenecks and recurring issues, then convert them into automation opportunities
• Design, deploy, and refine automation that eliminates manual work and reduces repeat issues
• Improve cross-team workflows by turning tribal knowledge into standardized tooling and documentation
• Create high-quality internal documentation and customer-facing enablement artifacts
• Provide regular reporting on pain points identified, automations delivered, and measurable impact
• Support additional operational areas over time (e.g., onboarding operations, integrations, training ops, knowledge systems)

50%: OPERATIONS FLEX (FRONTLINE EXECUTION)

• Resolving customer issues and managing escalations
• Supporting customer adoption through configuration, training, and operational guidance
• Driving work to completion with strong urgency, ownership, and follow-through
• Documenting solutions, processes, and best practices
• Partnering across Support, Delivery, Product, and Engineering to ensure successful outcomes

50%: AI AUTOMATION & ENABLEMENT

• Identifying recurring friction through frontline execution
• Building reusable automation workflows and operational accelerators
• Improving knowledge systems, case handling, onboarding readiness, and internal handoffs
• Measuring business impact through time saved, cycle time reduction, and throughput increases

• Bachelor's degree or equivalent work experience required
• 3+ years in a SaaS customer-facing operational role (Support, Implementation, Professional Services, Solutions Delivery, or similar)
• Strong troubleshooting and execution discipline; consistently drives issues to resolution
• Strong written and verbal communication; can translate technical concepts clearly
• Basic SQL proficiency for data lookups and troubleshooting validation
• High ownership and ability to prioritize across multiple workstreams
• Demonstrated capability using automation and/or AI tools to accelerate outcomes
• Experience supporting or implementing Accounting, ERP, or Payments products

• Familiarity with automation tools (n8n, Zapier, Make, Power Automate)
• Experience using LLMs operationally for support, delivery, documentation, and enablement workflows
• Experience creating strong internal documentation and reusable process artifacts

• Microsoft Azure AI Foundry
• n8n
• ChatGPT
• Claude / Claude Code
• Knowledge base and documentation systems
• Ticketing and case management platforms (e.g., Azure DevOps / CRM tools)
• SQL query tools for lookup and validation

PAY RANGE & DESCRIPTION
This position will be based full-time out of our FRONTSTEPS Denver, CO headquarters and pays an annual salary of $55,000 - $75,000.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

Benefits for Full Time roles include the following:

· Medical, Dental, and Vision

· Company-sponsored Life Insurance

· Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance

· FSA/HSA

· Paid Time Off

· Sick Time

· Paid covered employee parking

· 401k match

FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.