About unitQ
unitQ is a game-changing AI SaaS platform that empowers companies to build the world’s best products by leveraging real-time customer feedback to improve product quality and drive growth. unitQ’s leading AI technology aggregates customer feedback - in every language translated from public and private channels like surveys, reviews, support calls, product usage data, and more - to tell companies precisely what user friction, if fixed, will have the greatest impact. AI insights from unitQ drive higher conversion rates, better customer satisfaction, and more efficient use of engineering resources.
Our co-founders Christian Wiklund and Niklas Lindstrom have worked together for over a decade and successfully exited SKOUT, one of the first social networking dating apps with over 50 million installations globally. unitQ serves category-leading companies like Spotify, Bumble, Zendesk, PayPal, Uber, and more and is backed by leading investors including Accel, Gradient Ventures, and Zendesk Ventures. We are a group of smart, passionate leaders shaping the future of AI and are building a high-performing team.
About the Opportunity
We’re looking for an AI Software Engineer to lead features that use AI and conventional methods to intelligently analyze user feedback. You will work closely with fellow engineers and stakeholders to design, build, and monitor robust systems for data ingestion, cleaning, and processing. If you’re passionate about writing clean, testable Python code and enjoy working in a collaborative, fast-paced environment, we’d love to hear from you.
Role Responsibilities:
- Develop and maintain AI-driven features and services.
- Design and implement scalable data structures and pipelines.
- Build and own end-to-end Retrieval-Augmented Generation (RAG) pipelines.
- Collaborate closely with cross-functional teams to enhance platform capabilities.
About you:
- Strong familiarity with Large Language Models (LLMs) and their practical applications.
- 5+ years of software engineering experience; Python proficiency strongly preferred.
- Demonstrated enthusiasm for applying AI solutions to complex, real-world problems.
- Practical experience with data modeling and proficiency in SQL.
- Hands-on experience building and managing large-scale data pipelines (10M+ records/day).
- Proven track record of releasing and maintaining production code at scale.
- Bachelor’s or Master’s degree in a technical discipline, or equivalent experience.
- Self-driven with the ability to independently manage tasks and projects.
- Experience with AI frameworks (e.g., LangGraph, LangChain, or similar).
- Experience deploying containerized services using Docker and cloud platforms (AWS or GCP).
- Interest in analyzing user engagement data and driving insights.
- Experience developing dashboards and data visualizations.
Nice to have:
Benefits:
- Stock Options
- Flexible Vacation Policy
- Medical coverage through BlueShield and Kaiser
- Dental and Vision coverage through Beam
- 401(k) Plan
- Life Insurance
- FSA and Dependent Care FSA Plans
- $50/month internet/cell phone/equipment reimbursement
- Generous leave policies
- Equinox Gym Memberships - No Equinox near you? We offer a monthly stipend instead!
- Snacks and dog friendly office environment
At unitQ, we believe that a diverse and inclusive team is key to building a great product. We celebrate the different cultures, perspectives, and experiences reflected across our team and will continue to build a diverse team as we grow.
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