AI Workforce Specialist

The AI Workforce Specialist designs and delivers structured AI training programs for a customer office-based and computer-facing team members. This role helps participants build measurable proficiency in prompt engineering, workflow automation, data validation, analytics support, and responsible AI use. Success in this position is defined by the ability to translate business processes into practical AI-enabled learning experiences that improve efficiency, accuracy, and policy-aligned adoption. The role supports broader organizational transformation by helping customer team members safely integrate AI into daily work and sustain those capabilities over time. 

Roles and Responsibilities:

• Design and deliver structured AI workforce training curriculum through instructor-led sessions, workshops, labs, and applied coaching. 
• Assess employee readiness through diagnostic evaluations, prompt construction exercises, and baseline workflow performance measurements. 
• Develop and facilitate role-specific AI use cases that improve drafting, summarization, analysis, reporting, documentation, and decision-support workflows. 
• Guide customer team members in creating repeatable AI-assisted artifacts such as templates, standard operating procedures, checklists, prompts, and automation guides. 
• Ensure training and deployment activities align with governance, compliance, confidentiality, and responsible AI usage standards. 
• Measure post-training outcomes including attendance, competency completion, task-time reduction, error-rate improvement, supervisor validation, and operational follow-up. 
• Maintain training records, supporting documentation, and program materials needed for internal reporting, audit readiness, and continuous improvement. 
• Collaborate with business leaders, supervisors, and subject matter experts to prioritize workforce training needs and sustain AI adoption across departments. 
• Perform other duties as assigned by customer and/or business. 

How to qualify:

• 1+ years of experience delivering instructor-led training, workforce development, technical enablement, or AI-related business process support 
• Experience delivering instructor-led training, workforce development programs, or technical enablement initiatives 
• Experience using AI tools, workflow automation platforms, or analytics technologies in business or operational settings 
• Experience assessing learner progress, documenting outcomes, and supporting adoption of new technology-driven processes 
• Bachelor’s Degree in Business or IT Related discipline or equivalent experience 
• Working knowledge of AI concepts, prompt engineering, workflow automation, and responsible AI practices 
• Strong facilitation, written communication, documentation, and analytical skills with the ability to teach technical concepts clearly 

Why HBS?

Heartland Business Systems is one of THE LARGEST technology VARs or Value-Added Resellers in the Midwest. Anything that happens with computers – we do it! We PRIDE ourselves on our Core Values of:

Performance – HBS is driven to achieve exceptional results in all aspects of our business.

Respect – HBS Team Members demonstrate personal integrity and professionalism when dealing with all internal and external contacts.

Innovation – HBS is passionate to serve our internal and external customers with innovative solutions to enhance their success.

Development – HBS is committed to developing ourselves and each other in ways that support and improve the performance of ourselves and our business.

Excellence – HBS takes great pride in all we do and strive for excellence always.

What you can expect from HBS:

• Competitive Compensation Package (May include but not limited to: Bonus, Incentive, Commission, Fair Wage, Retirement Plans, Benefits with HSA Compatible Plans)
• Growth Opportunities
• Community Involvement 
• Personal Development
• Employee and Family Celebrations
• Green Initiatives
• Personal Time Off
• Work Life Balance
• Recognition and Awards

Day in and day out, you will be a part of a collaborative, innovative and award-winning team that will make you a better professional. Choose HBS today!

Heartland Business Systems is an Equal Opportunity Employer - Including Disabled and Veterans.