Air Cargo -Supervisor Cargo Services-MIA

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

The Supervisor, Cargo Services provides operational and administrative support to ensure safe, compliant, and efficient flight operations. This role serves as the central coordination point between flight crews, dispatch, vendors, airport authorities, and internal teams. The position operates in a fast-paced, time-sensitive environment and requires strong attention to detail, communication, and decision-making skills. This role requires the ability to work 12-hour shifts, including weekends and holidays, and a commitment to developing toward Loadmaster certification.

Responsibilities

• Coordinate and manage daily flight operations and documentation

• Prepare, review, and maintain flight folders


• Serve as the primary communication for flight crews, dispatch, ramp, and vendors


• Monitor inbound and outbound flights and update schedules and gate assignments


• Coordinate aircraft parking, gate usage, and ramp positioning


• Communicate ETAs, delays, and operational changes to all stakeholders


• Ensure compliance with CBP and regulatory documentation requirements


• Maintain accurate operational records and reporting


• VEOCI data capturing and file review


• Review of catering orders


• Review and confirm the operating crew transportation

• Provide administrative and office support as needed


• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.


• Ability to write routine reports and correspondence.


• Ability to speak effectively before groups of customers or employees of organization.

Minimum Requirements

• 2–3 years of cargo handling or ground operations experience


• 1+ year in a supervisory or lead role (or equivalent leadership experience)


• Ability to work 12-hour shifts, including weekends and holidays


• Strong organizational, communication, and multitasking skills


• High attention to detail and ability to perform accurately under tight deadlines in a fast-paced environment.


• Basic to intermediate computer skills (Microsoft Office)


• Minimum typing speed of 30 WPM


• Fluent in English (read, write, speak, understand)


• Current or ability to obtain TSA clearance


• Valid driver’s license and eligibility for ramp access


• Associate degree or equivalent combination of education and experience


• Must be at least 18 years of age if operating cargo equipment

Preferred Skills

• Bilingual proficiency (English/Spanish preferred)


• Strong judgment, prioritization, and adaptability in a fast-paced environment

Physical Requirements/Working Conditions

• Ability to lift up to 70 lbs.


• Work in a high noise level environment.

Perks & Benefits

• Want your pay in advance?  Access your pay when you need it through DailyPay app!


• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!


• Need quality medical care?   Multiple options for both full and part-time employees!


• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!


• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!


• Want to invest in your future?  401k program offered!


• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.