Air Export Department Manager

• Handle Air Freight shipments for our customers in all aspects, from booking to billing.


• Accurately process export documentation for our customers' shipments.


• Prepare quotes to customers and overseas agents, source best method of transportation.


• Communicate with overseas agents to ensure proper pre-alerts and documentation.


• Continually explore different options to reduce cost, and increase revenues.


• Track and trace shipment and provide updates to customers. 


• Uphold a strong and professional relationship with air lines, truckers and other vendors. 


• Demonstrate an emphasis on customer satisfaction.


• Maintain shipment files throughout the process and ensure costing and billing are completed timely.


• Day to day management of department and team. 

Requirements: 

• Good  knowledge and understanding of the Air Export Regulations and other government agency regulations that govern exports.


• Working knowledge of all air export procedures, rules and regulations.


• Excellent customer service and communication skills.


• Strong attention to detail


• IATA DG certified for Air Export


• Working knowledge of Cargowise One is a plus.