Air Export Operations Agent

To provide the highest level customer experience through the processing of air shipments of the export team.

Essential Duties and Responsibilities:

• Day-to-day coordination, execution and tracking of air export shipments
• Schedule and arrange pickups
• Book space with air carriers
• Complete air related documentation, including airway bills, pick-up orders, manifests
• Complete EEI filings as required with 100% accuracy
• Liaise with overseas offices and partners
• Prepare rate quotations for ICAT clients and agent partners
• Prepare air shipments for invoicing
• Active participation in team meetings
• Create and review standard operating procedures and make suggestions for increased efficiencies
• Examine creative solutions to enable cost savings and improve margins
• Collaborate with the supervisor to establish plans for meeting short and long term goals
• Perform other emergent duties that may be requested in support of ICAT’s fast-paced environment

We are not accepting inquiries from recruitment agencies or third-party vendors for this position. Unsolicited outreach will not be considered.

• International export experience in the freight forwarding industry including understanding of US Customs, TSA, and CTPAT regulations
• College degree preferred but not required
• Natural ability to multi-task in a fast-paced work setting
• Impeccable customer service skills; ability to build trust and maintain relationships within the business
• Ability to communicate (written and verbal) effectively in a diverse, multicultural environment
• Excels in meeting deadlines and demonstrates superior time management skills
• Must possess strong attention to detail
• Highly motivated team player with an outgoing and positive work attitude
• Advanced skills with Microsoft Office products and daily PC use
• Dangerous goods certification preferred but not required
• Experience negotiating rates with trucking companies, carriers, and overseas partners, etc.
• Knowledge of international and domestic geography
• Proven analytical, problem-solving skills in a logistics environment
• Adopt ICAT’s core values and seamlessly integrate into ICAT’s culture

  Personal Characteristics:

• Strong work ethic with a persistence in pursuit of objectives
• Understanding and responsive to situations that require a sense of urgency
• Consistent in follow-up and follow-through
• Credible with a high level of personal integrity
• Loyal and dedicated to the success of colleagues and team members
• Optimistic toward all activities, able to transmit this optimism to others
• Adaptive to ICAT’s core values and able to seamlessly assimilate into ICAT’s culture

ICAT Logistics, Inc. is the global logistics partner built for high-stakes industries, where failure isn’t an option and solving complex challenges is the norm.

From sensitive military missions to lifesaving medical shipments to oversized industrial cargo, we specialize in the impossible. With a tenacity for intricacy, a dedication to precision, and mission-proven adaptability, we deliver where others can’t or won’t.

With a human-centric, technology-driven mindset, we challenge the standard and embrace change to accelerate what’s possible in global logistics. Whether it’s secure transportation, international compliance, or a comprehensive scope of supply chain solutions, ICAT moves with complete confidence anywhere in the world—because our mission is delivering yours.