- You monitor and track daily air import shipments from arrival through final delivery.
- You keep shipment status information up to date and proactively communicate delays to customers.
- You prepare and send arrival notifications.
- You ensure customer deadlines and service commitments are consistently met.
- You coordinate terminal fee payments and verify customs clearance status.
- You arrange and monitor final mile deliveries, including truckload, expedited and LTL shipments.
- You follow up with airlines, carriers and transportation partners to ensure smooth execution.
- You prepare shipment billing and support win/loss analysis.
- You communicate daily with customers, customs brokers, airlines and transportation providers by phone and email.