SUMMARY OF RESPONSIBILITIES:- Ongoing management of the relationship and communication within the Aircraft Detail team in an effort to create cohesive relationships;
- Provide leadership support and direction to Aircraft Detail Crew on a daily basis;
- Manage agreed upon accountabilities with direct reports & provide fair and impartial performance feedback;
- Coach and provide direction to employees to ensure consistent quality completion of responsibilities;
- Validate customer concerns, ensuring prompt correspondence and resolution;
- Establish and maintain positive rapport/ relationships with airport, vendors, and all other pertinent partners;
- Oversee product use, informing Management when inventory is low;
- Manage operational employees: scheduling, timekeeping, vacation and overtime requirements while maintaining budgeted allocations;
- Ongoing facilitation of communication between Aircraft Detail and Operations teams to accelerate interconnected operations;
- Communicate to staff all information from various sources as required, to ensure any operational impacts are identified and actioned;
- Monitor and council Aircraft Detail Crew on any operational delays, investigate and follow up with corrective actions;
- Participate in information gathering for occurrence report investigations & closings;
- Ensure all facets of the operation comply with security, safety regulations and procedures;
- Lead by example – perform duties in accordance with established policies and procedures while giving primary consideration to safety protocols;
- Other duties as assigned.
QUALIFICATIONS:
To be considered for this position an individual must have 5 – 7 years’ experience in a role in Aircraft Detailing
Other qualities include but are not limited to:
- Strong knowledge of software programs related to the function.
- Superior customer service and interpersonal / relationship skills.
- Strong supervisory skills including ability to motivate, train, and retain.
- Collaborative attitude.
- Strong computer skills.
- Flexible to work additional hours and be on call as required as well as ability to work under pressure.
- Post-secondary education considered an asset.
- Professionalism and decision-making skills.
PHYSICAL DEMANDS:
The physical demands described here represent those that must be by an employee in order to successfully perform the daily functions of this job. Reasonable accommodations may be made to enable employees with disabilities to perform the daily functions.
During the performance and duties of this position, the employee is frequently required to stand, walk, sit, and use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and or move up to 50 pounds.
WORK ENVIRONMENT:
While performing the duties of this job, the employee will frequently be exposed to wet and/or humid conditions. The employee may be exposed to long periods of extreme heat or extreme cold temperatures, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, risk of electrical shock and vibration. The noise level in the work environment is usually loud.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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