Aircraft Operations Coordinator - Hiring Immediately

Aircraft Operations Contractor
Location: Annapolis, MD
Job ID: #68864
Pay Range: $23-26
Duration: 24 months contract

Job Description:

This role is responsible for striving to create a cooperative atmosphere where knowledge is shared amongst team members. Our Customer Service - Aircraft Operations Contractor provide business aviation customers with the tools, information, and empowerment they need to effectively satisfy aviation customer requests.

Primary Responsibilities:
* Responsible for interacting with business aviation customers (pilots, dispatchers, flight operations, air traffic control) via telephone and email exchanges.
* Relay sensitive aviation messages.
* Provide logistical assistance for flight crews.
* Provide customer account, software, troubleshooting, and training support.
* Provide technical assistance pertaining to multiple aviation platforms.
* Coordinating quarterly training and sometimes additional training sessions.
* Facilitating processes pertaining to expense reimbursement.
* Assisting in managing a 24/7 scheduling system.
* Task based assignments creating service tickets or otherwise managing the task to resolution.
* Office duties including managing office supplies and troubleshooting basic software.

Basic Qualifications:
* HS diploma, GED or AA/AS degree is required
* Must be authorized to work in the U.S. without sponsorship now or in the future.

Preferred Qualifications:
* Experience in aviation with a basic knowledge of aviation terminology.
* PC operating experience in a professional environment including standard Microsoft Office suite.
* Must be able to communicate well both verbally and in written form without grammatic errors.
* Ability to handle multiple customer requests simultaneously and accurately.
* Work well in a team environment.
* Bi-lingual (Spanish) desired.

Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law. Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.

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