Airline Contact Centre Agent based Malta - Onsite

Airline Contact Centre Agent 

Location: Malta (On-site)
Start Date: 15 February 2026
Work Schedule: Monday to Friday, between 09:00 – 18:30 (8-hour shifts)
Work Model: On-site
Eligibility: Local candidates or candidates currently living abroad

About the Role

We are hiring German-speaking Airline Contact Centre Agents to support airline customers from an on-site contact centre in Malta. The role focuses on delivering high-quality customer service related to bookings, flight changes, and general travel inquiries.

Key Responsibilities

• Handle inbound customer inquiries via phone and other contact channels

• Assist passengers with reservations, flight changes, cancellations, and general information

• Provide professional customer support in German and English

• Follow internal processes, quality standards, and KPIs

• Ensure customer satisfaction through clear communication and problem-solving

Requirements

• German language proficiency: C2 (level)

• English language proficiency: C1

• Strong communication and customer service skills

• Ability to work on-site in Malta

• Previous contact centre or customer service experience is an advantage

Salary – Call Centre Agent Rates

• Month 1: €5.60 per hour

• Month 2: €8.10 per hour

• After Probation: €8.50 per hour

• After 12 Months: €8.75 per hour (performance-based)

• After 18 Months: €9.20 per hour (performance-based)

Benefits 

• Performance bonus up to €2,000 per year (paid quarterly, pro-rated; eligible after 6 months)

• €250 monthly language allowance (after training)

• €2,000 relocation allowance (after 1 month of employment)

• Full paid training and basic health insurance (after 6 months)

• Career progression opportunities

• Mobile phone schemes, gym packages, and free on-site parking

• In-house canteen with healthy food options

• Monthly events and staff discounts with 50+ partner businesses

Apply now to start your international customer service career in Malta!