Airline Contact Centre Agent - German Speaker - Malta

Job Title: Airline Contact Centre Agent

Department: Contact Centre
Languages: German (C2) + English (C1)

Location

Malta
Work Model: On-site

Start Date

15 February 2026

Working Schedule

• Monday to Friday

• Rotational shifts between 09:00 – 18:30

• 8-hour shifts

• Weekends off

Job Overview

We are hiring German-speaking Airline Contact Centre Agents to support customers with airline-related inquiries. The role involves delivering excellent customer service, handling reservations and general queries, and ensuring a high-quality customer experience in a fast-paced contact centre environment.

Key Responsibilities

• Handle inbound customer inquiries via phone and digital channels

• Assist with flight information, bookings, changes, and general support

• Provide accurate and timely information to customers

• Document customer interactions clearly in internal systems

• Meet quality and productivity KPIs

• Deliver professional customer service in German and English

Requirements

• German C2 (spoken and written)

• English C1

• Previous customer service or contact centre experience is an advantage

• Strong communication and problem-solving skills

• Customer-oriented mindset

• Good computer and multitasking skills

• Ability to work rotational shifts within business hours

Salary & Benefits

Hourly Rate & Approx. Monthly Salary

• Month 1: €5.60/hour → ~€970/month

• Month 2: €8.10/hour → ~€1,400/month

• After Probation: €8.50/hour → ~€1,470/month

• After 12 Months (performance-based): €8.75/hour → ~€1,515/month

• After 18 Months (performance-based): €9.20/hour → ~€1,595/month

Additional Benefits

• Performance Bonus: €2,000 per year
  (Pro-rated quarterly – eligible after 6 months probation)

• Language Allowance: €250 per month
  (Eligible after training period)

• Relocation Allowance: €2,000
  (Eligible after 1 month of employment)

What We Offer

• Stable Monday–Friday schedule

• On-site role in Malta

• Paid training

• Multicultural and professional work environment

• Long-term career growth opportunities