Airline Wheelchair Agent

Full job description

As a valued member of the Guardian Professional Services Team, you will provide safe and courteous wheelchair services to various airline passengers with disabilities, etc.

• Safely and comfortably lift disabled passengers with assistance from one mobility device to or from an aircraft seat
• Push wheelchair passengers to and from gates
• Carry passengers’ carry-on luggage
• Assist with checked and claimed luggage as needed
• Roll customer-occupied wheelchair safely
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
• Complete any necessary wheelchair or incident reports as needed
• Follow dispatcher gate orders
• Assist passenger with any problems, questions, or concerns
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
• Demonstrate regular, predictable attendance at job location
• Exceed customer service and safety standards
• Carry out other duties as assigned

Job Specifics & Requirements:

• Working closely with the Airline Personnel and Team Members
• Must be at least 18 years of age
• Authorized to work in the United States
• Must be able to pass background clearance verification.
• Must have valid Driver's License and proof of car insurance.
• Ability to stand, walk, stoop, bend, push, pull throughout entire shift
• Experience in customer service preferred
• Hospitality experience a plus!
• Healthcare experience a plus!
• Strong verbal & written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers.
• Complete all required training including airport compliance
• Able to obtain an airport badge

Appearance Guidelines:

Employees are expected at all times to present a professional business-like image, when working behind the scenes at the Airport. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards.

• For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted.
• No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management at hire.
• Clean & well-maintained approved uniforms must be worn on shift at all times
• Additional requirements as specified by management and location
• Safely and comfortably lift disabled passengers with assistance from one mobility device to or from an aircraft seat
• Push wheelchair passengers to and from gates
• Carry passengers’ carry-on luggage
• Assist with checked and claimed luggage
• Roll customer-occupied wheelchair safely
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
• Complete any necessary wheelchair or incident reports
• Follow dispatcher gate orders
• Assist passengers with any problems, questions, or concerns
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
• Demonstrate regular, predictable attendance at job location
• Exceed customer service and safety standards
• Carry out other duties as assigned

Payrate: $12.50/hr with additional earnings from gratuities.

Job Type: Full-time - 10 Hour Shifts - 4-day work week

Expected hours: 40 hours/week - AM & PM Shifts available

Job Type: Full-time

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Opportunities for advancement
• Paid training