Date Opened: Thursday, February 05, 2026 12:00 AM

Close Date: Friday, February 13, 2026 12:00 AM

Department: Aviation Department

Function Operations Support

Salary: $33.56 - $41.95 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The Airport Operations Center (AOC) Training Supervisor leads the development, delivery, and management of comprehensive training programs. This includes onboarding new staff, maintaining training documentation, and implementing quality assurance measures to evaluate training effectiveness and procedural adherence. The role requires decisive action, independent judgment within established policies, and the ability to relay and follow complex oral and written instructions.

This position also supports daily operations by supervising and participating in the daily operations of the AOC. This role includes organizing shift resources, assigning tasks, scheduling, training, and conducting performance evaluations for AOC Coordinators and Agents. The Supervisor ensures that all personnel are equipped to perform their duties in compliance with regulatory standards and operational best practices.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Develop, implement, and maintain onboarding, recurrent, remedial, and scenario-based training programs for Airport Operations Center (AOC) personnel to ensure operational readiness and regulatory compliance.

• Create, update, and manage AOC Standard Operating Procedures (SOPs) in alignment with FAA, TSA, and airport-specific requirements, and integrate SOPs into training materials.

• Schedule, coordinate, and track all required training, certifications, and performance metrics using a learning management system or internal tracking tools.

• Deliver effective classroom, virtual, and on-the-job training, including cross-training across AOC roles to support operational flexibility.

• Evaluate training effectiveness through assessments, feedback, audits, and performance reviews, and recommend improvements as needed.

• Support quality assurance and compliance efforts by conducting training audits, identifying performance gaps, supporting after-action reviews, and maintaining documentation for internal and external inspections.

• Collaborate with internal departments and external agencies to incorporate cross-functional, regulatory, and emergency response training requirements.

• Support daily AOC operations, including supervising and assisting staff, coordinating shift resources, supporting scheduling and performance reviews, and assisting with 24/7/365 duty officer responsibilities.

• Perform other related duties as assigned.

Supervisory Responsibilities

• Evaluate employee performance and conduct timely performance reviews to ensure compliance with job expectations, SOPs, policies, and regulatory requirements.

• Ensure staff are equipped with appropriate tools, safety gear, and uniforms to perform their duties safely and effectively.

• Participate in hiring, disciplinary, and termination processes in coordination with management and Human Resources.

• Provide training, coaching, counseling, and constructive feedback to support employee growth, development, and performance improvement.

• Oversee administrative functions including budgeting and budget management, payroll and timekeeping, personnel compliance, recordkeeping, and goal setting.

• Mentor, motivate, and lead assigned personnel in alignment with the Department’s vision, mission, and strategic principles, and report to management and Human Resources as required.

Minimum Qualification

• Bachelor’s degree from an accredited college or university.

Preferred Qualifications

• Experience developing and delivering training programs, onboarding, and recurrent training in an operations, aviation, emergency management, or regulatory environment.

• Knowledge of Airport Operations Center (AOC) functions, incident command, emergency response, and irregular operations (IROPS).

• Experience developing, maintaining, and enforcing Standard Operating Procedures (SOPs) in a regulated environment.

• Familiarity with FAA, TSA, and other applicable federal, state, and local regulations related to airport or transportation operations.

• Experience facilitating classroom, virtual, and on-the-job training, including cross-functional or cross-role instruction.

• Proficiency with learning management systems (LMS), training documentation, and performance tracking tools.

• Experience conducting training audits, after-action reviews, and continuous improvement initiatives.

• Demonstrated supervisory or lead experience, including coaching, performance management, and staff development.

• Strong communication, organizational, and analytical skills with the ability to collaborate across departments and with external agencies.

• Ability to support a 24/7/365 operational environment as required.

Key Competencies

• Knowledge of federal aviation regulations (49 CFR Part 1542, 14 CFR Part 139) and aviation radio procedures, or the ability to learn within 30 days of hire.

• Strong verbal, written, and radio communication skills.

• Ability to organize information, prioritize resources, and manage multiple tasks in both routine and emergency situations.

• Proven ability to collaborate effectively with internal teams and external partners.

• Experience supervising, supporting, and guiding staff in a fast-paced operational environment.

• Ability to remain calm, exercise sound judgment, and maintain situational awareness during emergencies.

• Proficiency with Microsoft Office and the ability to quickly learn airport-related software and systems.

Working Conditions & Physical Requirements

• Primarily sedentary work environment with occasional walking, standing, and light lifting (up to 10 pounds).

• Requires focused use of vision, hearing, and attention to detail in an environment with frequent interruptions.

• Ability to operate computer systems, monitoring tools, and communication equipment.

Additional Information

• Must be able to work assigned shifts, including nights, weekends, holidays, overtime, and emergency call-backs.

• Position is designated as essential and subject to mandatory holdover during emergencies or irregular operations.

• Shifts are assigned through a bid process based on seniority; schedules may change.

• Employment is contingent upon the ability to obtain required airport access credentials.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected].

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.