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As an Airport Operations Manager at Blacklane, you will lead our commitment to delivering impeccable airport services, ensuring seamless experiences for our VIP airline customers. Your role will encompass building strong relationships with airline representatives, promptly addressing their concerns, and enhancing guest experiences through collaborative efforts. Managing a team of Greeters, you will oversee the smooth execution of pickup services, guaranteeing exceptional service from arrival to departure.
Key responsibilities include:
You thrive when operating as an owner and have had experience managing site operations and staffing. This role will work closely with the local airline partners, operations teams & chauffeur partners to ensure a premium guest experience.
Experience & Industry Knowledge – 4+ years in customer service or operations, preferably in luxury, hospitality, or premium services. Airline or airport operations experience is a plus.
Leadership & Team Management – Proven ability to lead real-time concierge or hospitality teams while maintaining high service standards.
Communication & Relationship Building – Exceptional interpersonal skills with the ability to collaborate with diverse stakeholders and handle difficult conversations professionally.
Adaptability & Problem-Solving – Ability to thrive in a fast-paced, evolving environment, managing competing priorities with a proactive and solutions-oriented approach.
Flexibility & Travel – Willingness to travel up to 50% and adapt to varying schedules as needed.
About Blacklane
Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet.
Our Company Culture
Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Powered by our commitment to care, inclusion, innovation, and collaboration, we support employees through initiatives like Employee Resource Groups (ERGs), mentorship programs, and more.
Here are just a few examples of the ERGs fostering connection:
We welcome—and actively support—employees to create or join the communities that are important to them.
→ Watch us on Amazon Prime
→ Listen to our CEO in Startup insider episode #1643
→ Blacklane is backed by investors who share our vision: Mercedes-Benz Mobility, Tasaru, Sixt, the Al Fahim Group, Alstin Capital, RI Digital Ventures, and b2venture

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