Exciting Opportunity at Amoura: Fresh Mediterranean!
Position: Airport QSR Manager
Location: San Francisco International Airport
Salary: Competitive annual salary
Benefits: Full benefits, 401K match, and profit-sharing plan
About Us:
Amoura: Fresh Mediterranean is a family-owned and operated quick-serve (QSR) cafe situated in the bustling San Francisco International Airport. Our mission is to serve our guests fresh, delicious Mediterranean cuisine with a warm and welcoming touch. We are on the lookout for a passionate and experienced Airport QSR Manager who is eager to lead and inspire our team.
Why Join Us?
Dynamic Environment: Thrive in the fast-paced atmosphere of one of the world's busiest airports.
Growth Opportunities: Develop your career with us as we value and invest in our team members.
Supportive Culture: Be part of a family-oriented team that fosters a Culture of Caring.
Attractive Benefits: Enjoy full benefits, a 401K match, and a profit-sharing plan.
Key Responsibilities:
Lead Daily Operations: Efficiently manage day-to-day operations, including labor and scheduling, to ensure smooth service.
Inspire Your Team: Provide guidance and leadership to hourly team members, cultivating a positive and supportive work environment.
Collaborate with Leadership: Partner with the General Manager to create prep lists and assign production duties to meet business demands.
Deliver Exceptional Service: Handle guest and employee challenges with tact, patience, and courtesy, ensuring a superior customer experience.
Stay Calm Under Pressure: Multitask effectively and maintain composure in a fast-paced environment.
Ensure Compliance: Maintain high standards of sanitation and safety, ensuring all employees adhere to guidelines.
Manage Staff: Oversee hiring, onboarding, training, scheduling, supervision, and development of hourly employees.
Monitor Performance: Provide ongoing feedback, conduct performance reviews, and manage disciplinary actions as necessary.
Be Flexible: Work various shifts, including nights and weekends, at multiple sites as needed.
Maintain Proficiency: Be skilled in all job functions and provide backup support when necessary.
Uphold Quality Standards: Ensure all food meets our high standards of quality and presentation.
Enhance Customer Satisfaction: Accommodate and document customer needs, ensuring clear communication with the staff.
Manage Inventory: Estimate food and beverage costs, requisition or purchase supplies, and maintain inventory systems.
Oversee Finances: Review financial transactions, monitor budgets, and ensure efficient operations within budget limitations.
Handle Cash Management: Control and count all charge and cash purchases at the end of each shift.
Monitor Portion Control: Oversee portion control standards for food and beverages.
Take on Additional Duties: Perform other tasks as assigned to support the team and business.
Qualifications:
Proven Experience: 3-5 years of quick-serve (QSR) management experience.
Technical Skills: Proficiency in Toast POS system and Microsoft/Google Suite (Outlook, Excel, Word) is a plus.
Culinary Expertise: Culinary and kitchen management skills are a plus.
Operational Excellence: Strong operational skills in a customer service environment.
Inventory Knowledge: Familiarity with inventory management systems.
Vendor Negotiation: Experience with vendor negotiations and purchasing.
Union Experience: Experience working with labor unions is a plus.
Effective Communication: Ability to communicate clearly and concisely, both orally and in writing.
Ready to Elevate Your Career?
Join Amoura: Fresh Mediterranean and become part of a team that values excellence, teamwork, and customer satisfaction. If you are passionate about food and leadership, we would love to hear from you. Apply now and take the next step in your career with us!
AMOURA HOSPITALITY GROUP
The Shihadeh family has been in the hospitality business in the Bay Area for over 50 years, spanning three generations. With a flagship restaurant, a quick-service outlet at SFO, a neighborhood deli and a successful catering business, Amoura has earned an esteemed reputation for serving high quality Eastern Mediterranean cuisine, rooted in the family’s Palestinian heritage. Known for going above and beyond to provide both restaurant guests and corporate partners with their ideal experience, the team’s warm and inviting spirit is at the core of their continued success.
AMOURA RESTAURANT
Growing up in Palestine, our family lived off of the natural bounty of the land—pressing olives into oil, preparing salads from what was growing in the garden, and baking fresh bread from local grains. Amoura is inspired by this tradition of creating sumptuous food using the simple, high quality ingredients around you, and preparing them from scratch each day.
Our menu features dishes from across the Eastern Mediterranean, including recipes from our family table, as well as dishes incorporating the many complementary flavors, ingredients, and cooking techniques used throughout this vibrant culinary region. Located in the heart of South San Francisco, we utilize the bounty of seasonal produce and organic ingredients available in Northern California in the spirit of eating the best of what’s available locally.
Amoura is a word for love in many languages, and proprietor Sam Shihadeh chose the restaurant’s name as a tribute to his daughter Serena, whom he nicknamed “Amoura” or “my love.”
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