Airport Rental Return Agent

We are currently hiring for the 2nd shift Kiosk Return Rental Agents at our busy Salt Lake City International Airport. 

As the Return Rental Kiosk Agent, you will be greeting customers when they return their rental car to our lot ensuring a smooth and safe traffic flow. You will walk around the vehicle and look for damage, check mileage, fuel level, and close out contracts. Earn incentives closing contracts and discovering damage done to vehicles.

Key Responsibilities:

Customer Service: Assist customers with rental and return processes, address inquiries, and resolve any issues that arise.

Inventory Management: Monitor and manage inventory of rental vehicles, including logging vehicle returns and checking for damage or cleanliness. 

Sales: Promote upgrades to a more premium car; advising customers on protection product services and additional services to enhance the customer experience.

Data Entry: Enter and update and close out customer information, rental agreements, and other relevant data into the system accurately and efficiently.

Problem Solving: Address any issues that arise, such as customer disputes, vehicle disputes, vehicle availability, or system malfunctions.

Compliance: Ensure all operations comply with company policies and procedures, as well as local regulations.

Communication: Coordinate with staff to ensure a smooth transition and effective handover of responsibilities 

This description is not an all-inclusive description. Incumbent may be subject to additional tasks and responsibilities that management deems appropriate.

What We Offer:

• Competitive base salary with lucrative incentives — your success directly impacts your earnings
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Career growth potential
• A high-energy, team-oriented environment

Family owned and operated for over 45 years we are the largest car rental franchise in the United States. Hands down we have the best and most confident team in the industry. We are a global brand combined with entrepreneurial benefits. We don’t believe in many levels of hierarchy. From our corporate office to every location, each employee is essential to our operation. People are our greatest asset.

• High school diploma or equivalent required
• Previous experience in a sales, customer service, retail, hospitality, or within the car rental industry is ideal
• Willing to work weekends, holidays, and rotating shifts
• Ability to work independently with minimal supervision
• Excellent communication and interpersonal skills
• Ability to handle stressful situations calmly and efficiently
• Valid driver’s license with good driving record (no more than 2 incidents/accidents in last 3 years)
• Hiring is contingent on passing a complete background check and drug screen