Aither Advocate - Customer Service

Job Title

Aither Advocate

Status

Non Exempt

Why this role is important:

Navigating the healthcare system can be overwhelming for many individuals. Questions about coverage, costs, and care quality can leave members confused and uncertain. Aither's Advocates are the crucial link between members and their healthcare, guiding them through these complexities with care and expertise.

Key Responsibilities:

• Listen Actively: You’ll be the compassionate ear that listens attentively to our members, understanding their needs, concerns, and questions. Treat every interaction with the same care as if you were speaking with a close family member.
  




• Support Provider Inquiries: Respond to incoming calls from healthcare providers assisting with questions related to eligibility, benefits, claim status, and plan information. Communicate professionally to ensure providers receive accurate information.  
  




• Assist with Clarity: Provide clear, thoughtful explanations to members, whether it’s about their benefits, scheduling appointments, or understanding healthcare costs. Your goal is to make the complex simple and provide helpful solutions.
  




• Guide & Educate: Help members navigate their healthcare journey, from finding quality providers to managing their health expenses. Ensure members receive high\-quality care while keeping their costs reasonable.
  




• Collaborate with Team: When necessary, engage with other team members to resolve questions or issues during the call. Teamwork is essential to delivering excellent member experiences.
  




• Continual Learning: Stay curious and engaged in learning. We’ll teach you how to battle healthcare costs, and in turn, you’ll help us discover new ways to assist our members.
  




• Problem Solve & Innovate: Leverage your problem\-solving skills to address members’ concerns and help us invent new methods to reduce healthcare costs.
  

What you’ll bring:

• Education & Experience:
  

• High school diploma or GED required
  




• Must have 1\-2 years of self\-funding or level\-funding experience
  




• Must have TPA experience
  

• Skills & Qualities:
  

• Strong communication skills: You know how to explain things clearly, ensuring members understand their healthcare options and solutions.
  




• Patience and resilience: You can stay calm and positive under pressure, even during difficult situations.
  




• Tech\-savvy: Comfortable working with PC, Windows, and common software applications.
  




• Confidentiality: You understand the importance of keeping sensitive information private.
  




• Attention to detail: You ensure that no task or issue falls through the cracks.
  




• Team player: You’re willing to pitch in wherever needed and collaborate with your teammates to deliver top\-notch service.
  




• Drive for Excellence: You’re always looking for ways to improve processes, resolve issues creatively, and deliver high\-quality work—every single time.
  

Compensation Range:

$17/hr\-$27/hr

Requirements

• High school diploma or GED required
  




• Must have 1\-2 years of self\-funding or level\-funding experience
  




• Must have TPA experience
  

Benefits

Aither Health Benefits:

• Health Coverage â€“ Multiple medical, dental, and vision plan options to fit your needs.
  




• PTO & SICK \- Paid PTO and SICK time.
  




• Life & Disability Insurance â€“ Employer\-paid life insurance plus optional supplemental coverage; short\- and long\-term disability included.
  




• Retirement Savings â€“ 401(k) plan with automatic enrollment, employer match, and Roth option.
  




• Tax\-Advantaged Accounts â€“ Health Savings Account (HSA) for eligible plans, plus Flexible Spending Accounts (FSAs) for healthcare and dependent care.
  




• Easy Enrollment â€“ Core benefits begin the first of the month after 30 days; 401(k) kicks in after 60 days.