AIx Field Service Engineer II (E2)

Identifies areas for improvement to drive continual improvement for digital tools. Globally the AIX Field Service Engineer serves as the main point of contact for customer site digital tools. Internally explains difficult or sensitive problems building consensus with team and customers. Supports complex problems looking for new ways to solve problems using numerous sources of information and data analytics. Responsible for model propagation and dashboard configuration. Monitors signals for short and long term trends. Main point of contact for all digital tool issues within site and with HQ. Provides mentoring on troubleshooting methodologies learning new tools and processes. Understands BKM modeling techniques. Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities. Understands key business drivers; uses this understanding to accomplish own work. No supervisory responsibilities but provides informal guidance to new team members. Explains complex information to others in straightforward situations.