Alarm Technician

About Us

Established in 2001, MES is the nation’s largest provider of PPE, fire apparatus, uniforms, and services to first responders. With over 25 locations, MES is the most trusted source of equipment and service for firefighters, law enforcement, and EMTs. Our dedicated team of over 300 sales representatives and certified service technicians allows us to bring unparalleled quality and service to our industry. MES supports its customers with innovative digital commerce solutions and a nationwide warehousing system with three strategically located hubs that carry thousands of products representing the best brands on the market.

MES offers a great work environment, professional development, challenging careers, and competitive compensation. MES is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

MES will only employ those legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a pre-employment screening.

Job Description Summary

The Service Technician is responsible for installation, inspection, and repairs to burglar and fire alarm systems and other related equipment for our customers. The technician will work independently once trained and perform all work to FESSI's quality standards.  

Essential Functions and Responsibilities:  

Maintain, test, and repair residential and commercial burglar and fire alarm systems 

Responsible to instruct the customer in the proper use of their system 

Clearly document all service tickets 

Communicate necessary information with the Alarm manager 

Follow safe work practices to ensure a safe work environment for themselves, co-workers, and customers 

Responsible for night calls on a rotating schedule. The rotation schedule will vary based on the number of techs in the department in the rotation at any given time 

Responsible to read and follow all policies and procedures as outlined in the Employee Handbook Maintain the company vehicle, inventory, cell phone, and tool 

Education/Experience:  

Technical/vocational degree or related experience is preferred 

1 year minimum experience with electronic troubleshooting is preferred 

1 year of basic electronics experience is preferred 

High school diploma or GED is required 

Knowledge/Skills/Abilities:  

Burglar and Fire Alarm equipment knowledge preferred but not required 

Ability to read and understand schematics 

Self-motivated and the ability to work independently Troubleshooting skills; 

AC/DC voltages, field wiring, control panel diagnostics 

Electronic troubleshooting using Digital and analog Volt/Ohm/Amp meter 

Basic computer skills, use of a laptop and 

Microsoft Office 

Customer Service skills 

Detail oriented with the ability to maintain accurate records 

Licenses/Certifications:  

Must be able to obtain a Permanent Employee Registration Card from the State of Illinois Department of Financial and Professional Regulation (Illinois employees only) 

Maintain a driver’s license, maintain an insurable driving record, and be capable of driving on company assignments