AlmaVia of San Rafael - Memory Care Coordinator

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This role pays between $70,000 to $90,000 DOE, and offers great benefits including Medical, Vision, Dental, 401(k) with immediate match of up to 4%, generous PTO, and so much more! We can't wait to talk with you about this incredible opportunity!

Do you thrive in an environment where meaningful work happens every day? Do you want to make a difference in the lives of older adults?

AlmaVia of San Rafael is an enriching assisted living and memory care community in the heart of Marin, part of the Elder Care Alliance family. We provide exceptional, person-centered care that enhances the quality of life for our residents.

Our Culture of Excellence is built on a foundation of respect, integrity, and a commitment to the well-being of both our residents and our team members. We foster a collaborative and supportive environment where innovation and compassion drive everything we do.

We are hiring a Memory Care Coordinator to join our phenomenal AlmaVia of San Rafael Team!

Our Memory Care Coordinator:

• Provides direct supervision, leadership, coaching, and day-to-day direction to Memory Care Resident Assistants, caregivers, and other assigned Memory Care team members.
• Develops and maintains team member schedules to support adequate staffing, continuity of care, resident needs, and compliance with applicable requirements, and take appropriate action to support reliable coverage.
• Participates with the Executive Director in candidate interviews, selection decisions, onboarding, and orientation of new Memory Care team members.
• Assists the Executive Director with team member performance reviews by providing timely, objective, and job-related feedback regarding performance, attendance, training, resident care, teamwork, and adherence to organizational expectations.
• Facilitates regular team meetings, shift huddles, in-service training, and dementia care education.
• Promotes teamwork, accountability, effective communication, and consistent implementation of Memory Care standards.
• Serves as an accessible leadership resource for Memory Care team members while maintaining appropriate confidentiality and professional boundaries.
• Serves as a primary point of contact for routine questions related to Memory Care services, programming, resident adjustment, and neighborhood operations.
• Leads or participate in resident and family meetings, care conferences, support groups, educational events, and other communication opportunities.
• Provides education and resources to families regarding dementia, Alzheimer’s disease, communication approaches, behavioral expressions, transitions, and available support.
• Communicates significant concerns to the Executive Director, clinical leadership, or Human Resources, as appropriate.
• Maintains confidentiality and protects resident and team member information in accordance with applicable requirements and organizational policy.
• Reinforces person-directed dementia care practices through observation, modeling, coaching, and team discussion.
• Monitors completion of required dementia care training and communicate training needs or deficiencies to the Executive Director and appropriate community leaders.
• Identifies opportunities for additional education based on resident needs, observed practices, incidents, audit findings, and team member performance.
• Supports compliance with California Title 22 requirements applicable to Residential Care Facilities for the Elderly and residents living with dementia.
• Ensures Memory Care staffing practices, services, programming, documentation, and team member training align with applicable regulations and organizational standards.
• Participates in Memory Care audits, quality reviews, inspections, licensing visits, and survey-readiness activities.
• Reviews significant resident incidents, behavioral expressions, service concerns, grievances, and trends with the Executive Director and interdisciplinary team.
• Participates in community quality assurance, risk management, safety, and performance improvement initiatives as assigned.
• Ensures Memory Care team members follow infection prevention, emergency preparedness, resident rights, confidentiality, abuse-prevention, mandated-reporting, and safety requirements.
• Promotes the Mission, Vision, and Values of Transforming Age in all areas of responsibility and demonstrate commitment to Culture of Excellence and strategic goals.
• Performs other duties as assigned.

What you need to succeed:

• Associates or higher in gerontology, social work, therapeutic recreation, psychology, healthcare administration, human services, or a related field, or the equivalent combination of education/experience.
• Minimum of two to three years of experience working in assisted living, Memory Care, long-term care, or another senior living or healthcare setting preferred.
• Previous experience supervising, scheduling, coaching, or leading team members in a dementia care setting preferred.
• Demonstrated knowledge of dementia care, Alzheimer’s disease, resident engagement, and person-directed practices.
• Experience with resident assessments, service planning, documentation, staff training, or quality-improvement processes preferred.
• Current First Aid and CPR certification, or ability to obtain within the timeframe established by the organization.
• Completion of all dementia-specific training required by California regulation and organizational policy.
• Knowledge of dementia, Alzheimer’s disease, behavioral expressions, person-directed care, and meaningful resident engagement.
• Ability to supervise, schedule, coach, train, and hold team members accountable while fostering a respectful and supportive work environment.
• Strong resident, family, and customer service skills.
• Excellent written, verbal, interpersonal, organizational, and problem-solving skills.
• Ability to communicate effectively with residents, families, team members, volunteers, healthcare professionals, and external partners in a multicultural environment.
• Ability to observe changes in resident condition or behavior and communicate concerns promptly to appropriate clinical and community leadership.
• Ability to manage multiple priorities, adapt to changing circumstances, and make sound decisions in a fast-paced environment.
• Working knowledge of California Title 22 requirements applicable to RCFE operations and residents living with dementia.
• Ability to use Microsoft Word, Excel, Outlook, PowerPoint, scheduling applications, electronic documentation systems, HR systems, and other web-based business applications.
• Ability to work collaboratively and cross-functionally, while maintaining clear responsibility for Memory Care neighborhood operations.
• Completion of a background check. Additional screenings (including fingerprint, TB, and other vaccinations, & physical) may be required per state/local guidelines.
• Valid driver’s license and acceptable driving record when driving is an assigned job responsibility.

Physical Requirements:

• Ability to stand, walk, sit, bend, reach, stoop, and move throughout the community for extended periods.

• Ability to communicate effectively in person, by telephone, and through electronic systems.

• Ability to observe residents, team members, and environmental conditions.

• Ability to respond promptly to resident needs, incidents, and emergency situations.

• Ability to lift, carry, push, or pull supplies or equipment within limits established by organizational policy.

• Ability to assist with resident care or emergency response when trained, authorized, and required by the circumstances.