Alumni & Family Liaison

Job Title: Alumni & Family Liaison  

Department: Alumni Care 

Reports to: Alumni Leadership Team 

Job Summary:

The ideal candidate for the Alumni & Family Liaison position will be someone already working within HRG, possibly a BHT or Case Manager. This person will have an outgoing personality along with healthy boundaries. This position is designed for someone who is passionate about recovery from Substances and/or Mental Healthy Living. The position is a full-time job, requiring flexibility with working flexible hours and a weekend day/night once per month. 

The Alumni & Family Liaison is a team player passionate about what they do and will work alongside many departments (Alumni/Admissions/Business Development/Clinical/Marketing). The Alumni & Family Liaison’s primary purpose is to be of maximum service to our Alumni and Families from the moment they admit to one of our facilities.

Duties/Responsibilities:

• Introduce yourself to the client within the first 48 hours of their admission to the facility
• Work with Case Management at the point of initial assessment 
• Make contact and introduce yourself to family members via phone within the first 48 hours of clients’ admission to the facility (make sure there is a signed ROI)
• Available to clients & family via phone, text, or in person (where clinically approved and appropriate).
• Presence at the facility minimum of 30 hours per week
• Work with the clinical team to facilitate weekly Alumni Orientation/DC group.
• Facilitate a weekly Alumni Meeting Night (Bi-Weekly include games, food, beverages)
• Be available for the weekly Zoom Alumni Support Group at 7-8p EST
• Be present at all Coining Out Ceremonies
• Meet with Client and go through the Exit Interview SOP Process
• Note in Dazos pts discharge plans, confirm phone number and email Address.
• Work with Alumni Systems Administrator to call Alums at specific intervals in their first year and document in Dazos.
• Hold a monthly Alumni sponsored event
• Weekly Meeting with the Alumni Care Team
• Introduce Harmony Connect, aka Sober Peer to Alums, and encourage activity
• Always maintain healthy boundaries with Alums and Families

Required Skills/Abilities:

• Must have an outgoing personality and be passionate about your work
• Ability to work as a team member and have management, communication, organizational and interpersonal skills
• Ability to work under stressful conditions and be flexible in relation to department needs
• Knowledge of Joint Commission standards within the department
• Demonstrates proficiency in verbal and written communication skills
• Knowledge of State and Federal statutes regarding patient confidentiality laws
• Knowledge of drug-free workplace policies
• Knowledge of workplace violence
• Ability to quickly learn and adapt to program technologies (CTM, Dazos, KIPU, Teams)
• Knowledge of Substance Use Disorder & Mental Health
• Familiar with community resources

Education and Experience:

• 2+ years of working with people with behavioral health needs (trauma, mental illness and/or substance use disorder)
• Experience in providing services in the mental health or substance use community
• Experience working on a multidisciplinary team
• Tenacity and ability to think out of the box and work creatively to engage participants
• Knowledge of the criminal justice system and community resources
• Computer literate. Proficient in Microsoft Office applications
• Excellent verbal and written communication skills

Physical Requirements:

The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

Working Conditions and Environment:

• The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 
• The noise level in the work environment is usually moderate. The position is required work in indoor and outdoor environments as needed. Potential exposure to violent situations. No potential exposure to airborne/bloodborne pathogens and other potentially infectious materials.