AM- Housekeeping Dispatch

For those who seek the best, there's only Stein.

Stein Eriksen Lodge: an authentic European lodge nestled mid-mountain at the acclaimed Deer Valley Resort in Park City, Utah. Named after Norwegian Olympic Gold Medal skier Stein Eriksen, the Lodge is known as a premiere year-round destination.

Why work for the best?

The Stein Collection creates legendary experiences for our team members, guests, and owners at all four of our properties: Stein Eriksen Lodge, Stein Eriksen Residences, The Chateaux Deer Valley, and The Chateaux Residences. We believe that our goals are realized through commitment to our team members, where every person is a valuable asset and key ingredient to success.

We consider ourselves very fortunate to be based in Park City, a vibrant, community-oriented town, and consider it our duty to contribute, support, and partake in these extraordinary efforts. As a long-established icon and ever-growing brand, Stein Collection employs hundreds of hard working, diverse, and exceptional team members year-round. More than 70 team members have been with us for 10 or more years and we attribute our staff loyalty to the positive and respectful company culture our team fosters. 

Position Summary:

Receives and logs all incoming calls to the housekeeping communication desk. Distributes all information to appropriate people via radio, telephone, pager. Opens the department and assigns the work load to room cleaners and house attendants per department procedures. Receives all lost and found articles, logs them, labels them and delivers to the housekeepers office. Receives and documents all lost and found inquiries. Investigates losses and notifies housekeeper of items to be recovered.

Essential Functions:

• Calculates incentives for room cleaners


• Records and monitors linen receipts


• Ensures all invoices are recorded and sent to accounting daily with justification for variation


• Writes work orders from inspector’s papers


• Ensure that the inventory of guest rooms is updated and meets deadlines for new arrivals and guest expectations


• Monitors status of rooms during the course of the day


• Identifies problem areas in guest rooms status on a timely basis


• Notifies inspectors and housekeepers of checkouts, guest requests for service and maintenance issues as well as any change in the condition of status of guest room


• Notifies inspectors whenever a room is ready for inspection


• Overlap all duties with the inventory issue clerk


• Ensure new hires are assigned a rack number for uniform


• Maintain and encourage a positive energy flow amongst the housekeeping staff


• Ensure all valet services are documented and returned on a timely basis and prepared for posting


• Issue uniforms as required


• Receive and sign for goods as required


• Prepare nametags as required per department procedures


• Any other duties as assigned

Education, Experience, and Skills Required:

Basic computer knowledge

Excellent telephone skills

Ability to work with numbers and calculations efficiently

Well organized

Ability to follow directions

Excellent communication skills

Spanish speaking skills a plus

Stein Collection:

• Great benefits including choice of health insurance plans, dental, vision, short- and long-term disability and life insurance, matching 401K, and more


• Competitive wages and bonus plans to recognize your dedication and service with us


• Paid training time and programs


• Chef prepared meals daily in our cafeteria, at no cost to you


• On site heated garage for employee parking -a great perk in winter!


• Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort


• Flexible schedules and time off policies to accommodate family, school, and other activities


• Weekly raffles for tickets to events such as the Utah Jazz, Mammoth, Real SL, and Salt Lake Bees


• Monthly team member appreciation events and recognition programs


• Hotel room, spa, dining, shopping, ski/snowboard rental discounts available

We pride ourselves on being an EEO. We are committed to hiring a diverse workforce.