AM Server Assistant - Mountain Shadows

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

  Welcome to Mountain Shadows Resort, a tranquil oasis in the heart of Scottsdale, Arizona, proudly part of the Pyramid Global Hospitality portfolio. With 217 inviting guest rooms and 7,500 sq ft of meeting space spread across 11 versatile rooms, Mountain Shadows Resort is not just a place to stay—it's a serene haven that seamlessly integrates comfort with career opportunities.   Nestled in the breathtaking landscape of Scottsdale, Mountain Shadows Resort embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.   Join us at Mountain Shadows Resort, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands the unique energy of Scottsdale while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!

What you will have an opportunity to do:

Responsibilities include:

• Will be thoroughly familiar with all standards of proper service etiquette and will adhere to these standards throughout our guests’ dining experience.
• Will assist servers with general service; will assist with removal of completed courses from the table.
• Will be able to service a twelve-table station without assistance during typical service demand.
• After guests have been seated, will provide water service to the table. Will replenish throughout service.
• Will set up and stock service stations in kitchen and dining room.  Will restock stations throughout service.
• Will clear and reset dirty tables as quickly and quietly as possible after guests depart.  Including breakfast table set-up and making sure things are placed to perfection.
• Will break down bus trays at dishwashing station; will assist dishwashers when needed.
• Will perform post service duties in kitchen and dining room in a generally expedient manner.
• Must know table and position numbers, and be able to fulfill role as Food Runner as dictated by the schedule.
• Will assist servers to ensure that all tables in dining room are set to standards.
• Will work together with other server assistants to ensure optimum efficiency.
• Be familiar with emergency safety measures including Heimlich maneuver, CPR and fire evacuation procedures.

What are we looking for?

Specific Job Knowledge, Skill and Ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

• Good physical condition in order to lift moderate weights, move quickly, and remain on feet for a prolonged period of time.
• Pleasant personality to effectively deal with guest questions and service and to contribute to the overall atmosphere of teamwork with fellow employees.
• Must be keen with an attention to detail, i.e. mentally able to retain service orders and perform service standards.
• Well-groomed appearance according to company guidelines.
• Previous dining experience preferred.
• Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.

County Legal Requirements

• Must have completed Maricopa County & State Liquor training.

Appearance Requirements:

• Proper professional attire required by following appearance guidelines as set forth in the Employee Handbook.
• Appearance must always be neat, clean and professional.
• Name badge and proper uniform must be worn at all times.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.