Ambassador

Job Brief:

The mission of Downtown Phoenix Inc. is to continue the revitalization and promotion of Downtown Phoenix by creating meaningful experiences and a pleasant environment for those who visit, live, work and learn in our neighborhood. 

The DTPHX Ambassadors are an Enhanced Municipal Service delivered to the Downtown Core by Downtown Phoenix Inc. The mission of the Ambassadors is make a person’s visit to Downtown Phoenix safe, enjoyable and memorable.

As the most visible presence within the core of downtown, Ambassadors take great pride in their work. Their smiling faces have proudly served Downtown Phoenix for more than 20 years and embody the spirit of the DTPHX community. Ambassadors are on duty seven days a week, 365 days a year, and from providing directions and dining recommendations to walking tours of our Downtown, Ambassadors truly make Downtown Phoenix a better place to live, work, play and learn.

Job Duties:

• Provide a visible, uniformed presence in designated areas of Downtown Phoenix to make it feel safe and friendly
• Be a “downtown aficionado” and share knowledge of downtown history, public art, museums, restaurants, entertainment venues, services, businesses, etc. with the public
• Promote Downtown Phoenix by sharing marketing resources and collateral
• Provide walking tours to interested parties
• Provide safety escorts to patrons as needed
• Interact with downtown businesses; regularly stock their downtown marketing materials
• Represent Downtown Phoenix Inc. at special events and meetings as requested 
• Assist with first aid and emergency situations if needed
• Report issues and help maintain an inviting, clean look of the streets and buildings in Downtown Phoenix
• Assist with homeless outreach, as requested or trained to do so 
• Perform parking lot checks during major events to help with traffic control
• Complete other assignments as specified by a Team Lead or Program Manager, including participation in a special projects team 

Expectations:

• Able to walk, stand or ride a bike outdoors in extreme weather (high temperatures, occasional storms)
• Willing to wear specified uniform and maintain a neat, professional appearance
• Must be physically able to carry supplies while on duty, ability to safely lift and carry at least 25 lbs 

Desired Professional/Personal Characteristics:

• Minimum High School Diploma or GED, some college or advanced learning preferred
• More than 2 years of customer service and/or hospitality experience
• Outgoing, friendly personality and a desire to truly help people
• Good verbal and written communication skills, comfortable speaking in front of groups
• Comfortable using various Microsoft programs, the internet and cellular phone applications
• Comfort working in an inclusive, diverse environment 
• Ability to quickly assess situations and make sound decisions 
• Able to manage multiple tasks and be flexible as other important situations arise
• Self-motivated, trustworthy and capable of executing actions that meet the company’s vision and mission