Ambassador of First Impressions

Company Description

• Are you passionate about helping people?


• Ready to join a team that really cares about helping?


• Can you imagine going to work every day knowing that you're making a positive difference?

Kelley | Uustal trial attorneys have dramatically improved the lives of clients they represent. Our landmark cases have helped define standards for success in vindicating the rights of people injured by dangerous products, greedy corporations, and medical negligence. At Kelley | Uustal we put People first!

We offer employees a competitive compensation and benefits package including:

• Health, Dental & Vision plans.


• 100% Employer paid life insurance.


• Dependent Care FSA.


• 401K Retirement Savings Plan.


• Paid Time off starting at 12 vacation/personal days and 3 sick days.

Job Description

This position provides impeccable customer service, empathy and friendliness to everyone walking through the door. In addition, this position is responsible for professionally administering all incoming calls, ensuring phone calls are redirected accordingly, and greeting guests in a professional, friendly, hospitable manner.

Responsibilities

• Consistently provides a friendly and helpful manner with all incoming calls.


• Provides empathy and assistance to all of our potential, current and past clients.


• Accurately directs and transfers calls to the employee requested or assists in directing the caller to the needed party.


• Maintains an apologetic tone if the desired party cannot be reached, and offers alternative options in regards to leaving a voice mail, or being directed to another employee who could assist.


• Welcomes all external clients and internal employees with a warm welcome, providing a friendly atmosphere in the lobby.


• Maintains a professional and inviting environment in the lobby. In addition, keeps lobby, conference rooms and courtroom tidy each day.


• Ensures visitors are offered a sense of hospitality, by offering beverages and/or assistance as needed.

Competencies

• Excellent phone etiquette.


• Excellent verbal communication skills.


• Punctual.


• Able to work with minimum supervision.


• Should be customer service driven.


• Knowledge of MS Office (Word, Excel, Outlook).


• Able to multi-task.


• Professional appearance.

Position Type and Expected Hours of Work

This is a full-time position. 

Days of work are Monday through Friday.

The hours of work are 8:15am - 5:15pm. 

Required Education and Experience

1. High school diploma.


2. One year of customer service experience.


3. Two years of receptionist experience.

Additional Information

All your information will be kept confidential according to Equal Employment Opportunities guidelines