Ambassador - Roadhouse & Mercantile

Location:  Kanab, Utah

Hiring Range: $15.60-$18 per hour.

Schedule: This is a part-time position hours are Saturday/Sunday 7am-4pm, Monday 7am-5pm

Position Summary: The Roadhouse Ambassador is an integral part of our visitor’s experience, providing product knowledge and ideas while providing excellent customer service. The perfect person for this role is bright, energetic, and great with customers. This person understands the link between our culture, brand promise, and mission as it relates to the products we promote and sell at the Roadhouse Mercantile and the support it brings to the overall mission of Best Friends.

Culture Statement and Responsibility: We believe in treating everyone with kindness and compassion, building trust through authenticity and following through on commitments. We prioritize well-being alongside our mission, fostering strong relationships through open communication and transparent feedback. Diversity and inclusion are integral to our culture, enriching team dynamics by valuing diverse perspectives. Each team member is responsible for creating an inclusive environment where all voices are respected and contributing to a workplace that embodies our shared values and commitment to progress. By consistently aligning our actions with our Guiding Principles, we strengthen our culture and ensure that our values are lived every day.

 Essential Duties/Responsibilities:   

• Roadhouse Mercantile Ambassador demonstrate kindness and the Golden Rule in our everyday actions by practicing inclusion and respect for every person for the value they bring to the table. Be a role model for the spirit of authenticity, kindness and positive influence with each other, our visitors, and volunteers as well as to the animals every day. This includes listening, being present, being supportive of others and demonstrating compassion and curiosity in conflict. 
• Orders product and assists in setting up and taking down Continental breakfast for Roadhouse guest.  
• Share product knowledge and answer questions to help facilitate purchases.    
• Count cash drawer at the beginning or end of the day to ensure accuracy and adequate change and prepare end-of-day cash deposit.   
• Maintain store appearance by keeping it stocked, cleaned, and organized.  
• Process merchandise purchases, exchanges, and returns. 
• Set merchandise displays, and implementation of strategies to increase sales.
• Conduct inventory on a regular schedule. reorder and restock supplies for Mercantile other departments at Roadhouse.  
• Support Roadhouse Front desk, Sanctuary gift store and Sanctuary Visitor Experience division as assigned.  

 Skills & Experience: 

• Genuine passion for the mission of Best Friends Animal Society. 
• Effective representative of Best Friends' message of compassion and respect for all living creatures.  
• Excellent written and oral communication skills.  
• Ability to communicate with people in a professional and personable way. 
• Active listener with a positive and outgoing approach to engagement with visitors.  
• Ability to multi-task and remain focused in a fast-paced and dynamic environment.  
• Detail oriented.  
• Ability to professionally advocate Best Friends' position on issues. 
• Self-motivated to keep informed of facts about Best Friends news, events and informational material in order to accurately relay them to visitors. 
• Willing and able to work weekends and holidays 
• Team player  
• Ability to work with distractions in a busy work environment. 
• Proficient computer skills a must. Microsoft Office and Google Docs preferred. 

Physical Requirements: 

• Ability to stand for extended periods of time.   
• Ability to work in close proximity of coworkers behind desk.  
• Lifting up to 50 lbs.