Ambulatory Care Manager (CI-1.0)

The Ambulatory Care Manager III is responsible for working with assigned patient and/or beneficiaries, assessing, facilitating, planning, and advocating health needs on an individual basis. This position assists the coordination of delivery of cost-effective Healthcare services and establishes a transition plan for post-acute care. The Ambulatory Care Manager will meet established organizational goals as outlined in Franciscan Values and Service Standards and will have the ability to build positive relationships, affect change, perform critical analysis, plan and organize, and promote beneficiary and family autonomy. The Care Manager must be knowledgeable of finding resources, services, and evidence-based clinical standards and outcomes.

WHO WE ARE

Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT

• Full-Time Days Position- 8AM to 4:30PM- Mon to Fri- Minimum Weekends Annually (rotation)

• Centralized Embedded Care Management Team

• Primary Setting is within a Franciscan Primary Care Office-if space allows

• Works collaboratively with other members of the Healthcare team in coordination of the patient's care.

• Meets patient and family to complete psychosocial history and assess family dynamics. Reviews computer record and chart and becomes familiar with the patient's history and current circumstances. Assesses the Plan of Care to meet patient needs.

• Connects patients to relevant community resources as required, with the goal to increase satisfaction, patient health, and well-being and reduce Healthcare costs.

• Guides the delegation of responsibilities to the appropriate staff member to meet the needs of the patient. Ensures services are in compliance with professional standards, state and federal regulatory requirements.

• Provides education for families, patients and other members of the healthcare team.

• Supports transitions between levels of care with care coordination

• Acts as a liaison between patients, consulting physician, referring physician or outside agencies to coordinate patient appointments, admission, or surgery. Coordinates the exchange of information either written or verbal before and after patients are seen.

• Maintains patient accounts by obtaining, recording, and updating personal and financial information.

• Assists patients, family members or other client support members with concern and empathy.

• Implements discharge plans as agreed upon by patient, family, and physician.

QUALIFICATIONS

• Associate's Degree- Nursing/Patient Care- Required

• Bachelor's Degree- Nursing/Patient Care- Preferred

• Registered Nurse (RN)- State Licensing Board- Required

• Certified Case Manager (CCM)- Commission for Case Manager Certification- Preferred

• Basic Life Support (BLS) American Heart Association- Required

• 5 Years Nursing/Patient Care Experience- Required

• 1 Year Case Management Experience- Preferred

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.